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About the Role
As a Senior Field Service Engineer at ASM, you will support customers by installing, maintaining, troubleshooting, and repairing advanced semiconductor capital equipment. You will act as a technical expert, collaborating with customers and internal teams to ensure equipment performance and uptime, working with cutting-edge technology.
Responsibilities
- Perform installation, qualification, preventive maintenance, and repair activities on complex semiconductor capital equipment.
- Troubleshoot and resolve electrical, electronic, mechanical, and software-related equipment issues in customer manufacturing environments.
- Provide technical support and training to customers while maintaining a high level of customer satisfaction.
- Interpret and utilize electrical and electro-mechanical schematics, drawings, and technical documentation to diagnose equipment issues.
- Support equipment upgrades, modifications, and continuous improvement initiatives.
- Document service activities, maintenance actions, and technical findings accurately and thoroughly.
- Collaborate with engineering, technical support, and customer teams to resolve complex technical issues and improve equipment performance.
- Adhere to all safety procedures and maintain a safety-first mindset while working within semiconductor manufacturing facilities.
- Work either a day shift schedule (Monday through Friday, 8:00 AM to 5:00 PM) or a night shift schedule (Monday through Friday, 6:00 PM to 2:00 AM), depending on position assignment.
- Travel domestically and internationally (25%-75%) to support customer installations, upgrades, and service requirements.
Requirements
- Bachelor's degree in Electronics, Electrical Engineering, Mechanical Engineering, Electro-Mechanical Technology, or a related technical discipline, or equivalent military technical training.
- 5+ years of field service, customer support, semiconductor manufacturing, or related experience supporting complex capital equipment.
- Strong troubleshooting skills with microprocessor-controlled electro-mechanical systems.
- Ability to read and interpret electrical, electronic, and electro-mechanical schematics and drawings.
- Experience performing preventive maintenance, installations, repairs, and system diagnostics.
- Working knowledge of oscilloscopes, digital voltmeters (DVMs), and other diagnostic tools.
- Strong written and verbal communication skills.
- Proficiency with Microsoft Office applications.
- Ability to work independently and effectively in a team environment.
- Customer-focused with a positive and professional approach to service and support.
Skills
- Experience supporting semiconductor capital equipment in wafer fabrication environments.
- Knowledge of vacuum systems, closed-loop gas control systems, and electro-pneumatic controls.
- Experience with RF plasma technologies.
- Familiarity with robotics, motion control systems, and microprocessor-based controllers.
- Understanding of software fundamentals and equipment control systems.
- Experience handling toxic and/or flammable gases and chemicals in semiconductor manufacturing environments.
- Knowledge of structured problem-solving methodologies and root cause analysis techniques.
- Demonstrated ability to build strong customer relationships and deliver exceptional service in fast-paced production environments.
Location
- Domestic
- International
Work Type
- Day shift
- Night shift
Experience Level
- Senior
Education Level
- Bachelor's degree in Electronics, Electrical Engineering, Mechanical Engineering, Electro-Mechanical Technology, or a related technical discipline
- Equivalent military technical training
About the Company
- ASM has been a leader in innovation for over 55 years, developing advanced semiconductor devices crucial for trends like 5G, cloud computing, AI, and autonomous driving.
- The company values diversity, inclusion, and sustainability, aiming to make a positive global impact.
- Development programs support employee growth and push the boundaries of innovation.
- ASM makes technology that enables chips in devices that improve lives worldwide, driving the next wave of technological breakthroughs.
Equal Opportunity
- ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.