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About the Role
As a Field Service Technician at ASM, you will install, maintain, troubleshoot, and repair advanced semiconductor capital equipment, serving as a technical expert to deliver exceptional customer service and ensure equipment performance, reliability, and safety. This role involves working with cutting-edge technology and collaborating with global teams to support customers domestically and internationally.
Responsibilities
- Perform installation, qualification, preventive maintenance, and repair activities on complex semiconductor capital equipment.
- Troubleshoot and resolve electrical, electronic, mechanical, and software-related equipment issues in customer manufacturing environments.
- Provide timely and professional technical support to customers while maintaining a high level of customer satisfaction.
- Interpret and utilize electrical and electro-mechanical schematics, drawings, and technical documentation to diagnose equipment issues.
- Support equipment upgrades, modifications, and process improvement initiatives.
- Document service activities, maintenance actions, and technical findings accurately and thoroughly.
- Collaborate with engineering, technical support, and customer teams to resolve complex technical issues and improve equipment performance.
- Adhere to all safety procedures and maintain a safety-first mindset while working within semiconductor manufacturing facilities.
- Work either a day shift schedule (Monday through Friday, 8:00 AM to 5:00 PM) or a night shift schedule (Monday through Friday, 6:00 PM to 2:00 AM), depending on position assignment.
- Travel domestically and internationally (25%-75%) to support customer installations, upgrades, and service requirements.
Requirements
- Associate degree in Electronics, Electro-Mechanical Technology, or a related technical discipline, or equivalent military technical training.
- 5+ years of field service, customer support, semiconductor manufacturing, or related experience supporting complex capital equipment.
- Strong troubleshooting skills with microprocessor-controlled electro-mechanical systems.
- Ability to read and interpret electrical, electronic, and electro-mechanical schematics and drawings.
- Experience performing preventive maintenance, installations, repairs, and system diagnostics.
- Working knowledge of oscilloscopes, digital voltmeters (DVMs), and other diagnostic tools.
- Strong written and verbal communication skills.
- Proficiency with Microsoft Office applications.
- Ability to work independently with limited supervision and thrive in a team environment.
- Customer-focused mindset with a positive, professional attitude.
Skills
- Troubleshooting
- Technical Support
- Preventive Maintenance
- Installation
- Repair
- System Diagnostics
- Schematic Interpretation
- Microsoft Office Proficiency
- Customer Service
- Semiconductor Equipment Support
- Wafer Fabrication
- Vacuum Systems
- Closed-loop Gas Control Systems
- Electro-pneumatic Controls
- RF Plasma Technologies
- Robotics
- Motion Control Systems
- Microprocessor-based Controllers
- Software Fundamentals
- Equipment Control Systems
- Problem-Solving Methodologies
- Root Cause Analysis
Location
- Domestic
- International
Work Type
- Day Shift
- Night Shift
Experience Level
- 5+ years
Education Level
- Associate degree in Electronics, Electro-Mechanical Technology, or related technical discipline
- Equivalent military technical training
About the Company
- For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible.
- With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.
- We value diversity, inclusion and sustainability as we strive to make a positive impact on the world.
- Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
- We make the tech that enables the chips in devices which improve lives around the world.
- We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.
Equal Opportunity
- ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.