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About the Role

As a Piercing Lead at Mejuri, you will elevate customer service, boost profitability, and create an environment where jewelry dreams come true. You will be knowledgeable in initial piercings, allowable alloys, and maintain the highest standards of safety and hygiene.

Responsibilities

Oversee the piercing customer journey from greeting to aftercare education.
Maintain a calm and professional demeanor during piercing services.
Embody Mejuri values in all client interactions.
Act as a brand ambassador, promoting awareness of Mejuri and its piercing studios.
Build a strong clientele in the local market.
Communicate insights and opportunities regarding piercing products and services to management.
Collaborate with the Store Manager on improving studio flow and processes.
Work with store staff to manage schedules and online booking.
Explain proper aftercare, including signs of infection, tailored to specific materials.
Thoroughly explain service procedures and risks, identifying potential medical concerns.
Lead by example on the sales floor, upholding Mejuri’s Steps of Selling.
Ensure positive customer experiences and promote services like piercing and engraving.
Oversee and manage all aspects of the piercing studio.
Support inventory management and provide feedback to ensure optimal stock levels.
Ensure health and safety standards are maintained according to internal and local guidelines.
Maintain studio cleanliness, sharps disposal, and physical space requirements.
Uphold legal compliance in customer interactions, including ID verification and waivers.
Stay updated on local laws and protocol updates.
Become an expert on Mejuri piercing jewelry, including materials and metals.
Support the check-up and downsizing process for clients.
Style, stack, and suggest products for piercing clients, assisting with ear stack design.
Build piercing appointment occupancy through promotion and education.
Communicate with Store Services to order necessary piercing equipment.
Ensure all legislated paperwork and client record-keeping is maintained.

Requirements

2+ years of experience with needle piercing.
Experience working with threadless jewelry.
Up-to-date First Aid and Blood-borne Pathogens OSHA Certifications.
Experience working with an autoclave or statim.
Must have or be registrable with local law enforcement or meet area permit requirements (e.g., Practitioner Registration, Blood-borne Pathogens, First Aid/CPR, Vaccination).
Understanding of local market piercing law requirements.
Strong knowledge of health and safety protocols surrounding piercing procedures.
Demonstrated understanding of service excellence in a consumer environment.
Excellent communication and customer service skills.
Desire to work in a fast-paced, entrepreneurial environment.
Experience selling product at a fast-growing company (Bonus).

Skills

Needle piercing
Threadless jewelry
First Aid
Blood-borne Pathogens OSHA Certifications
Autoclave operation
Statim operation
Piercing law requirements
Health and safety protocols
Service excellence
Communication
Customer service
Sales
Styling
Product knowledge

Location

Canada
US
UK
Australia

Work Type

Full-time
Part-time
Onsite

Experience Level

2+ years experience with needle piercing
Experience working with threadless jewellery
Experience working with an autoclave or statim

Education Level

Up to date with First Aid and Blood-borne Pathogens OSHA Certifications
Have or be registrable with local law enforcement or meet requirements by area for permits such as the “Practitioner Registration”, Blood-borne Pathogens, First Aid/CPR, Vaccination requirements etc.

Salary/Compensations

$27 - $35 per hour

Benefits

Top wages in the industry
Bonus potential
Tip potential
Benefits (for full-time roles)
You keep 100% of the tips you earn.
Regular feedback via performance reviews.
A robust in-house retail learning program
Generous product discount!

About the Company

Since 2015, Mejuri has reimagined fine jewelry as a personal choice rooted in self-expression.
Founded by third-generation jeweler Noura Sakkijha, the brand believes fine jewelry should be accessible and guilt-free, celebrating personal style and everyday moments.
Mejuri meets customers online, in-app, and through 58+ stores worldwide.
The company is committed to responsible sourcing, sustainable practices, and philanthropic initiatives.
Mejuri is a vibrant community of artists, explorers, and jewelry enthusiasts.
The company is expanding its reach across Canada, the US, UK, and Australia.
Mejuri's success is driven by a strong commitment to its Purpose and Values: RAISE THE BAR, CUSTOMER OBSESSED, EMPOWERED OWNERS, FIND A WAY, DRIVE RESULTS, TEAM FIRST.

Equal Opportunity

Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.
Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs.
For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.