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About the Role
The New Hope Coordinator is responsible for finding placement for vulnerable animals, including those with specialized medical or behavioral needs, by cultivating relationships with animal welfare organizations. This role involves managing communications, handling animals, and coordinating emergency placements.
Responsibilities
- Cultivate and continue relationships with New Hope Partners and their fosters/volunteers through email, phone and in person communications.
- Manage a multi-line phone system and high volume email account.
- Oversee the integrity of all placement documents, including health certificates and New Hope Contracts.
- Walk, socialize, and interact with animals of varying species and temperaments to proactively market them for placement and handle them prior to transport.
- Provide rounds coverage as needed and represent the placement department.
- Prioritize animals for placement, including conducting and responding to rounds of the care centers.
- Ensure placement inquiries are followed up on in a timely manner and documented correctly.
- Collaborate with other departments at ACC to execute pathway planning, minimize length of stay, and make sound placement decisions.
- Maintain and monitor follow-up documents, spreadsheets, and data pertaining to the New Hope department.
- Review, understand, and document all pertinent information in the shelter’s database.
- Coordinate kitten placement activities, including communication with all ACC locations on kitten intakes, scheduling transport, and maintaining/updating records.
- Cultivate and expand relationships with rescues outside of nursery partners to increase placement radius.
- Record and keep track of all underage kitten data.
- Assist supervisors in processing new partner applications.
- Assist supervisors in processing regular audits of placed animals.
- Assist supervisors in collecting and organizing follow-up information on animals placed with New Hope Partners.
- Ensure accuracy and timely update of New Hope records.
- Communicate with Best Friend’s, Animal Rescue Team, and Placement Transport Team to set up transport for animals.
- Document, review, and relay all information to New Hope Partners as deemed necessary and appropriate.
- Work seamlessly with ACC’s other departments to prepare animals for transport.
- Work with a variety of different personalities, managing expectations and relationships.
- Complete other duties as assigned by supervisor.
Requirements
- High School Diploma or GED required.
- Strong computer literacy required.
- High attention to detail and a strong work ethic.
- Treat animals and people with respect and employ humane handling techniques whenever possible.
- At least one-year experience working, or volunteering, with an animal rescue group or shelter.
- Experience handling animals of varying temperaments and species.
- Must be able to lift a minimum of 50 lbs.
- Fear Free certification required within 30 days of hire.
Skills
- Animal handling
- Communication (email, phone, in person)
- Data management
- Record keeping
- Microsoft Office Suite (preferred)
Location
- New York City
Work Type
- Full-time
- Onsite
Experience Level
- 1+ year experience working or volunteering with an animal rescue group or shelter
- 2+ years client-facing experience (preferred)
Education Level
- High School Diploma or GED
- Bachelor's degree (preferred)
Benefits
- Generous paid-time-off (PTO) package including vacation time, birthdays off, personal days, and sick pay.
- Open access Cigna medical, dental, and vision insurance at a low premium.
- 401K and Pension.
- Life Insurance.
- On-the-job training for 2-4 weeks.
- Periodic all staff training (safety, DEI, cross training, growth opportunities).
- Potential eligibility for Public Service Loan Forgiveness (PSLF).
About the Company
- ACC is one of the nation’s largest open-admission animal shelters dedicated to ending animal homelessness in NYC.
- ACC touches the lives of nearly 20,000 animals annually.
- ACC is a resource to the community, focusing on keeping the human-animal bond intact.
- ACC has a 90% placement rate and implements progressive, life-saving initiatives.
- ACC finds homes for homeless and abandoned cats, dogs, guinea pigs, and rabbits through direct adoption and partnerships.
- ACC helps keep NYC communities safe, rescues animals in need, responds to emergencies, and remains open 24/7.
- ACC offers many low-cost services to pets and people in need, including compassionate end-of-life services.