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About the Role

The Director of Building Security provides oversight of the shelter’s security operational functions, supporting the efficient and satisfactory living and work environment of the facility at the Lighthouse shelter location in Long Island City, Queens.

Responsibilities

Ensuring the building is maintained in inspection ready conditions, clean, and in working order.
Ensuring clients live in a safe environment.
Directly supervising security staff (Shift Supervisors and Safety Monitors) and Residential Aide/Food Service Workers.
Establishing and communicating clear expectations and priorities for the department.
Ensuring development of direct reports by collaborating with Program Director, AVP of Facilities, and CQI Director on training needs.
Collaborating with the Maintenance Director on interviewing, hiring recommendations, performance evaluations, and feedback.
Collaborating with the Maintenance Director to prepare staff for required credentialing (e.g., food handlers’ certification, CPR, F-02 and F-89).
Monitoring and directing security and Residential Aide/Food Service Worker staff to ensure compliance with program services.
Meeting regularly with staff to discuss issues, concerns, and program needs.
Liaising with building ownership regarding building security.
Reviewing feedback from inspections by government authorities and establishing plans of correction with building ownership.
Conducting coordinated client inspections to ensure a clean and safe environment.
Reporting offline units and ensuring their expeditious reconciliation.
Ensuring maintenance cleans and prepares units for new clients within the prescribed timeframe.
Overseeing and training staff in the Security Operations Department on DHS CARES procedures.
Maintaining open and accurate communication with the DHS and HERO unit.
Ensuring Food Service Workers document food temperatures and meal counts.
Ensuring Security Operations staff respond to clients professionally and provide necessary support.
Administering 24-hour crisis intervention protocols.
Encouraging staff/client communication and responding to client needs.
Ensuring a safe and secure environment for staff and clients.
Managing asset management and overseeing the central storage facility.
Ensuring consistent communication of policies and procedures within the department.
Conducting regularly scheduled meetings with Security Operations staff.
Ensuring adequate shift coverage with minimal overtime, except in emergencies.
Notifying the Regional Director and AVP of Facilities of overtime requests.
Ensuring the facility is secured, access control is maintained, and security systems are operational.
Engaging with other department managers for service delivery improvement.
Participating in required agency and program meetings.
Maintaining a good neighborly policy with stakeholders and community members.
Attending OATH hearings as needed.
Developing and implementing management systems utilizing SWOT analysis for the department.
Maintaining a system for regular review of policies, procedures, and practices.
Monitoring the department’s exposure to non-compliance matters and making adjustments.
Reviewing the department’s expenditures for sound fiscal management.
Ensuring the delivery of DHS correspondence.
Reviewing and certifying the accuracy and timeliness of Nightly Signature Rosters.
Ensuring timely collection, preparation, and analysis of client and program information for reports.
Ensuring critical file binders are updated regularly.
Ensuring client intake and discharge documentation is completed thoroughly and timely.
Ensuring data is entered into CARES and archived according to standards.
Analyzing problems and preparing reports.
Approving requisitions.

Requirements

Bachelor's degree and/or a minimum of five (5) years’ experience in Building Security and Operations.
Four years' experience in Building Operations with hands-on management skills and direct experience in staff supervision.
Valid New York State Driver’s License.
F80 Certification.
Proven contract/vendor relationship problem and resolution solver.
Proficiency in Work Order Systems, New Security Management Systems, and Fire Safety Systems.
Ability to conduct instructor training.
Self-guided with minimum supervision.
Outgoing team player.
Goal-oriented.
Project management skills.
Excellent analytical, evaluative, and human service management skills.
Excellent project and time management skills.
Excellent presentation skills with the ability to prioritize assignments.
Attention to detail and problem-solving skills.
Strong organizational skills with the ability to manage tasks efficiently.
Excellent written and oral communication skills.
Excellent supervisory and leadership skills.
Excellent initiative.
Ability to work well under pressure.
Flexibility to work both independently and as part of a team.
Ability to complete complex projects in a fast-paced environment.
Adept and comfortable with crisis management.
High level of computer proficiency, specifically in Microsoft Office.
Ability to learn new technologies and databases.
May be required to work long hours and a varied schedule.
Ability to travel throughout various locations in the New York City area.
Ability to lift and move objects weighing up to 30 pounds several times a week.

Skills

Building Security
Operations Management
Staff Supervision
Crisis Intervention
Contract/Vendor Management
Work Order Systems
Security Management Systems
Fire Safety Systems
Instructor Training
Project Management
Time Management
Presentation Skills
Analytical Skills
Evaluative Skills
Human Service Management
Organizational Skills
Communication Skills (Written and Oral)
Supervisory Skills
Leadership Skills
Problem-Solving
Attention to Detail
Microsoft Office Proficiency

Location

Long Island City, Queens

Work Type

Full-time

Experience Level

5 years in Building Security and Operations
4 years in Building Operations with management and supervision experience

Education Level

Bachelor's degree

About the Company

Children’s Rescue Fund is an Equal Opportunity Employer.

Equal Opportunity

We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.