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About the Role
Lyft is seeking entrepreneurial and passionate Product Managers to innovate and execute across a rapidly growing, fast-paced company and industry. The Customer Care team is building intelligent AI agents to transform customer support, moving beyond traditional automation to create agents that understand complex needs and resolve issues with human-level quality.
Responsibilities
- Build and optimize AI agents that handle customer support interactions across chat and voice channels
- Partner directly with engineering, data science, and ML teams to design agent capabilities and behaviors
- Write, test, and refine prompt logic and conversation flows for specific customer use cases
- Partner with support operations teams to understand workflows, pain points, and opportunities
- Run rapid feedback loops between customer interactions and product development to continuously improve agent performance
- Serve as the in-house expert on AI agent development, translating technical capabilities into business impact
- Define success metrics and drive data-informed decisions to ensure optimal prioritization
- Create an AI strategy that scales as Lyft grows
Requirements
- 5+ years of product management experience
- Experience or familiarity with AI, ML, or conversational interfaces
- Deep technical acumen—ability to understand and shape AI system designs, including prompt engineering and agent architectures
- Experience leading a team of engineers and setting clear goals, strategies, and multi-quarter roadmaps
- Comfortable working in fast-moving, ambiguous environments where you shape solutions as much as implement them
Skills
- Customer obsession
- Technical depth
- Collaboration
- Bias to action
- Analytics
Location
- San Francisco
- New York
Work Type
- Hybrid
- In-office
Experience Level
- 5+ years
Education Level
- Degree in Computer Science, Engineering, Math, or equivalent technical experience strongly preferred
Salary/Compensations
- $148,000-185,000/year
Benefits
- Great medical, dental, and vision insurance options with additional programs available when enrolled
- Mental health benefits
- Family building benefits
- Child care and pet benefits
- 401(k) plan with company match
- Discretionary paid time off for salaried team members
- 15 days paid time off for hourly team members
- 18 weeks of paid parental leave
- Subsidized commuter benefits
- Monthly Lyft credits and complimentary Lyft Pink membership
About the Company
- Lyft's mission is to improve people's lives with the world's best transportation.
- Lyft connects people to transportation to change the way we live and get around our communities.
Equal Opportunity
- Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law.
- We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.