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About the Role

This role is based in Berlin and reports to the Community Lead. We are looking for a full-time Community Associate for our Berlin Kreuzberg location. You are genuinely motivated by making a difference in people’s working life and understand how you can influence the experience in a hospitality environment. Attitude is just as important as experience in this position. A hospitality background is preferred but not essential, providing you feel you embody the points below. You'll be supported to grow and develop - whether through your day-to-day role, learning from others in the team, or being part of a vibrant, forward-thinking coworking community. We want Techspace and this role to be the starting point for a career within Hospitality & Operations where we will give you the tools, support and pathway to success in this industry. As a Community Associate, you will have cross-functional responsibilities in order to offer multi-faceted support for our members & our buildings.

Responsibilities

Be the Face of your Building - Provide support and an exceptional hospitality experience to all members and guests, managing the Front Desk during key business hours and ensuring a well-organized entrance area.
Deliver a 5* Service - Accelerate member growth by delivering a Distinctly Techspace service with care and conscience, bringing a critical mindset to continually improve offerings.
Be the Centre of the Community - Create meaningful connections between members and the wider Techspace community by understanding member needs.
Building Operations - Ensure building facilities run efficiently and work with suppliers and contractors to resolve issues.
Cafe Management & Equipment - Manage the Cafe Area during key business hours, ensuring it is well-organized and providing support and an exceptional hospitality experience. Be trained as a Barista to prepare and sell coffee, showcasing product knowledge and educating customers.
Event Support - Facilitate the hosting of beneficial and diverse community event programming.
Product Knowledge - Understand Techspace products and services, deliver an elevator pitch, and make consultative recommendations.
Mail Handling - Ensure smooth processing, sorting, and organizing of mail and deliveries, and resolve 'lost' package issues.
Assist with move-ins and move-outs - Prepare welcome materials and ensure keycards and keys are ready for new members.
Support & Service Recovery - Assist the building team with member support requests and troubleshoot problems.
Safety & Security - Understand Emergency Action Plans, ensure the safety of members and staff, and respond calmly to emergencies.

Requirements

Keen & Eager - Self-motivated, striving for self-improvement and improvement of others, willing to take on any task.
Friendly - A natural people person who makes others feel comfortable and enjoys connecting.
Caring - Possesses empathy and care, considering the impact of words and actions, and going the extra mile.
Strong Listener - Actively listens to members, delves deeper, and turns feedback into solutions.
Fluent in German and English (spoken and written).
Enjoy being hands-on, visible, and deeply connected to our physical space and member community every day.
Take real pride in creating a great experience for members, not just getting the task done.
Get energy from shaping an evolving environment over maintaining a finished system.
Take ownership of problems and see them through, rather than waiting to be told exactly what to do.
Do not want to work mostly remotely or asynchronously.
Do not prefer to work behind the scenes on facilities and logistics without much day-to-day member contact.
Do not prefer an established environment where the answers are already written down.
Do not prefer being handed clear, defined tasks rather than spotting what needs doing yourself.

Skills

Hospitality experience (preferred)
Barista skills
Customer service
Community building
Event planning support
Sales
Troubleshooting
Communication

Location

Berlin Kreuzberg

Work Type

Full-time
Onsite

Experience Level

Entry-level
Career starter

About the Company

Techspace is the go-to place for scaling tech, freeing teams to build the future, with a network that spans the world’s leading tech hubs.
Techspace is a member centric company that designs, creates & operates working environments for growing technology companies.
Techspace aims to be at the cutting edge of workplace design, providing flexible & collaborative environments that enable technology businesses to thrive.
Techspace is a people business where relationships with members bring the community value proposition to life.

Equal Opportunity

Techspace is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, marital status or disability status.