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About the Role
The Live-In Superintendent is responsible for the day-to-day maintenance, cleanliness, operation, and security of the building and property, supporting the dignity, safety, and quality of life of tenants and others. The role involves being a visible on-site presence, building positive relationships with tenants, and contributing to a respectful and inclusive residential environment using trauma-informed, anti-oppressive, and harm reduction approaches.
Responsibilities
- Maintain the cleanliness, safety, and overall condition of the building, common areas, residential units, garbage and recycling areas, laundry rooms, elevators, and other shared spaces.
- Conduct daily and routine property inspections and identify maintenance deficiencies.
- Respond to tenant work orders and complete minor repairs within the scope of the role.
- Maintain cleaning and maintenance supplies and accurate maintenance, inspection, and work-order records.
- Assist with preventative maintenance activities and annual residential unit and building inspections.
- Maintain mechanical, electrical, machine, storage, and service areas in a clean and safe condition.
- Assist with monitoring boilers, HVAC systems, emergency generators, and fire safety systems.
- Complete required logs and report equipment, mechanical, and life-safety concerns promptly.
- Maintain WHMIS documentation.
- Coordinate access for contractors and service providers and monitor contracted work.
- Maintain sidewalks, walkways, ramps, entrances, and parking areas, including snow and ice removal.
- Complete minor lawn care, gardening, landscaping, and seasonal grounds maintenance.
- Maintain exterior areas free of debris and report exterior building deficiencies.
- Clean exterior windows where safely accessible using approved equipment.
- Act as a liaison between tenants and Property Management.
- Maintain positive and professional relationships with tenants, visitors, contractors, and community members.
- Report concerns related to tenant safety, wellness, property damage, security, and building conditions.
- Support a safe, secure, respectful, and inclusive residential environment.
- Respond to building emergencies and provide 24-hour emergency response coverage while scheduled and on site.
- Complete incident reports and contact emergency services when required.
- Conduct outgoing unit inspections and document damages, deficiencies, cleaning, and repair requirements.
- Submit inspection documentation to the Property Manager within required timelines.
- Coordinate cleaning, painting, maintenance, and repairs of vacant units.
- Ensure vacated units are restored to a clean, safe, and showable condition within five days of vacancy.
- Observe all Good Shepherd health and safety policies and comply with the Occupational Health and Safety Act and related regulations.
- Report hazards, incidents, injuries, and unsafe conditions.
- Use required personal protective equipment and safety devices.
- Perform work in a manner that promotes a safe and healthy workplace.
- Ensure maintenance activities comply with applicable health and safety standards and regulations.
Requirements
- Minimum Grade 12 diploma or equivalent.
- Minimum one year of related building maintenance, custodial, property management, or residential housing experience.
- Current CPR/First Aid certification.
- WHMIS certification or ability to obtain.
- Valid driver's licence and satisfactory driver's abstract considered an asset.
- Knowledge of building cleaning and maintenance, fire safety, emergency response, WHMIS, residential building operations, preventative maintenance, and property management practices.
- Ability to maintain accurate records, logs, inspection reports, and work-order documentation.
- Ability to safely use hand and power tools and work from ladders/elevated work surfaces.
- Strong organizational, communication, interpersonal, problem-solving, and decision-making skills.
- Ability to work independently, manage multiple priorities, and work effectively with tenants in a supportive housing environment.
- Basic computer skills, including email and internet applications.
- Demonstrated commitment to Good Shepherd's Mission, Vision, and Values of Responsibility, Availability, Adaptability, Hospitality, Quality, and Dignity.
- Required to reside on site in employer-provided accommodation.
- Required to walk, climb stairs, bend, kneel, reach, lift, carry, push, and pull materials and equipment.
- Required to work indoors and outdoors in varying weather conditions.
- Required to work from ladders and elevated work surfaces in accordance with safety requirements.
- May be exposed to cleaning chemicals, dust, noise, waste materials, bodily fluids, pests, and other property-related hazards.
- Required to respond to emergencies outside regular working hours.
- May interact with tenants experiencing mental health, substance use, behavioural, or crisis situations.
Skills
- Building cleaning and maintenance
- Fire safety
- Emergency response
- WHMIS
- Residential building operations
- Preventative maintenance
- Property management practices
- Record keeping
- Tool usage
- Organizational skills
- Communication skills
- Interpersonal skills
- Problem-solving skills
- Decision-making skills
- Independent work
- Time management
- Basic computer skills
- Email applications
- Internet applications
Location
- On-site (employer-provided accommodation)
Work Type
- Live-in
- Full-time
Experience Level
- Minimum one year of related experience
Education Level
- Minimum Grade 12 diploma or equivalent
Salary/Compensations
- $21.03/hour - $24.35/hour
- Includes an association with the housing allowance as part of the overall compensation package
Benefits
- Employer-provided accommodation
- Support for continuing education and professional development
- Staff recognition programs
- Access to self-care supports
- Employee/Family Assistance Program (EAP)
- Extended Health Benefits
About the Company
- Good Shepherd is committed to providing hope and enhancing dignity and self-determination for individuals and families.
- This opportunity is with Good Shepherd – Non-Profit Homes Toronto.
- Good Shepherd is a ministry of the Hospitaller Order of St. John of God.
Equal Opportunity
- Good Shepherd is an equal opportunity employer operating within an anti-racist and anti-oppression framework.
- We strive to establish workplaces that reflect and are enhanced by the rich diversity of the community we serve.
- Good Shepherd welcomes and encourages applications from all people with disabilities.
- Accommodations are available on request for candidates taking part in all aspects of the selection process.