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About the Role
As the Guest Service Supervisor, you will support front desk operations and help lead the guest services team. You will assist with training, service recovery, shift coverage, and ensuring that guests receive a smooth and welcoming experience from arrival to departure.
Responsibilities
- Assist in supervising front desk staff and daily operations
- Support check ins, check outs, reservations, and guest inquiries
- Provide coaching and training to team members
- Handle guest concerns and resolve service issues professionally
- Ensure front desk procedures and brand standards are followed
- Maintain accurate records, logs, and shift information
- Communicate important updates to management and other departments
- Assist with cashiering, billing, and basic audit tasks
Requirements
- Previous front desk or hospitality experience required
- Strong customer service and communication skills
- Ability to lead, coach, and support a team
- Calm, professional, and dependable
- Strong problem solving and multitasking abilities
- Comfortable with computers and hotel systems
- Flexible to work any shifts including holidays and weekends
Skills
- Customer service
- Communication
- Leadership
- Coaching
- Problem solving
- Multitasking
Location
- Austin, TX
Work Type
- Full Time
Salary/Compensations
- $20.00 - $21.00 Hourly
About the Company
- DoubleTree by Hilton Hotel Austin - University Area
Equal Opportunity
- EOE