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About the Role
The Assistant Store Manager supports daily operations of one or more self-storage locations, ensuring high cleanliness standards and operational excellence. This role builds customer relationships through in-person and phone interactions, manages a sales process, and handles customer accounts.
Responsibilities
- Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.
- Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
- Ensure highest standards of cleanliness through continuous maintenance of the site, including the office, and the interior and exteriors of the storage building and surrounding areas.
- Perform daily site safety inspections, including lock checks.
- Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
- Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
- Protect company culture by establishing and maintaining professional relationships with all employees.
- Perform additional duties as assigned.
Requirements
- 1+ year of customer-facing work experience.
- Sales experience preferred.
- Current valid driver’s license and access to a reliable personal vehicle; except in New York City and Brooklyn.
- High School diploma or GED is required.
- College education is a plus.
- Ability to work between multiple stores in the district.
Skills
- Customer relationship management
- Sales process management
- Customer account management
- Site maintenance
- Safety inspections
- Customer service
- Cash handling
- Payment processing
- Bank deposits
Location
- Multiple stores within a district
Work Type
- Full-time
Experience Level
- 1+ year of customer-facing work experience
Education Level
- High School diploma or GED
- College education is a plus
Salary/Compensations
- $17.84-$20.00 per hour
Benefits
- Daytime hours with the potential for Sundays off (dependent on location)
- Outstanding company culture with growth opportunities throughout the U.S.
- Competitive starting pay.
- Paid Time Off accrued throughout the year, increasing with years of service.
- Generous 401(k) match with Traditional and/or ROTH choices.
- Affordable medical benefit options with up to a $1k annual Health Savings Account employer contribution.
- EXTRA Healthy Wellness Program with rewards towards your medical premium.
- BenefitHub discounts: apparel, auto, electronics, entertainment, pets, travel, etc.
About the Company
- Extra Space Storage is the largest self storage company in the United States by store count, with over 4,000 stores nationwide.
- We look for employees who are reliable, good communicators, and have a passion for helping people.
Equal Opportunity
- We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.