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About the Role

Siena is seeking a Product Manager to own the autonomy product surface, where agents operate without human intervention. This role involves defining the expansion of autonomy, providing customers with visibility into automated processes, and running experiments to enhance autonomous resolution.

Responsibilities

Own autonomy end to end: define where agents can act without a human in the loop, and push that boundary as trust and evals allow
Build and ship systems that measurably improve autonomous resolution, including evaluation suites, automated testing, and performance monitoring
Provide customers with real-time visibility into coverage, including what is automated, escalated, and why
Design and run journey-level A/B tests across agent flows to inform future product development
Own onboarding and automation to achieve full autonomous coverage for customers rapidly
Manage full launch cycles for autonomy features, including internal testing, early access, and general availability
Enable customer adoption through webinars, documentation, and training
Directly demo autonomy successes to customers and collaborate with sales in co-selling efforts
Act as a forward-deployed PM when necessary, engaging with customers to scope, analyze, and implement improvements

Requirements

Strong problem-solving skills
3+ years of experience as a Product Manager in CX, ecommerce, helpdesk, or AI automation
AI-native: daily use of tools like Claude, Cursor, v0, or similar
Experience running structured experiments or A/B tests to improve product metrics
Technical fluency, including scoping webhook systems, OAuth flows, and complex integrations
Customer confidence, including experience with customer calls, demos, and co-selling
Experience building trust or visibility features (dashboards, coverage reporting, status pages)
Background implementing or rolling out complex systems for enterprise customers
Comfort with ambiguity and a willingness to own challenging, undefined aspects of the product
Willingness to be customer-facing and demo work directly

Skills

Product Management
CX
Ecommerce
Helpdesk
AI Automation
Experimentation
A/B Testing
Technical Integration
Customer Relationship Management
Sales Support
Product Development
Autonomous Systems

Location

Global
Distributed

Work Type

Fully Distributed
Async-first

Experience Level

3+ years

Salary/Compensations

Great salary plus equity or stock grants

Benefits

Equity or stock grants
Learning budget
Premium AI tool accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable)
Quarterly budget for new AI tools

About the Company

Siena is the Agent of Record for CX, built for consumer brands.
It operates as a connected multi-agent stack on a shared intelligence layer, with agents for selling, support, listening, social media, and voice across the customer journey.
Siena is a small, fully distributed, global team that values leverage in its work processes.
The team hires individuals who own outcomes, prioritize writing over meetings, communicate directly, and act decisively.
Siena is creating a new category with the Agent of Record, offering unsolved problems and cutting-edge models.
The company offers real ownership, work that ships and matters, and a category-creating opportunity.
Siena fosters a culture of respect for judgment, with a globally distributed, async-first, low-bureaucracy environment.
The company values curiosity, customer obsession, ownership, direct feedback, high standards, startup speed, and adaptability.
Siena approaches AI as a natural extension of individuals, encouraging the creation of agent ecosystems for various tasks.
The company aims to hire individuals who want to break boundaries, create the future, and reshape industries.

Equal Opportunity

Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression.
The company is committed to a diverse and inclusive workforce and welcomes people from all backgrounds, experiences, perspectives, and abilities.
AI-assisted screening tools are used in the hiring process, with all decisions made by humans.
Candidates can request a human-only review at talent@siena.cx.