Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this AI Tech Support Engineer (UK) role.

Rezi rewrites your resume against IFS Nexus Black's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the AI Tech Support Engineer (UK) posting at IFS Nexus Black — free, in seconds.

About the Role

As an IT Support Engineer at Nexus Black, you will ensure every engineer’s essential tools are provisioned, secured, and ready. You will own the identity infrastructure, manage the Microsoft 365 and SaaS estate, and handle endpoint support. This role emphasizes automation and proactive problem-solving, not traditional helpdesk tasks.

Responsibilities

Design and manage Microsoft Entra ID at tenant scale, including SSO, MFA, Conditional Access, SCIM provisioning, and lifecycle automation.
Oversee cross-tenant identity mapping and B2B collaboration for acquired teams and partner organizations.
Manage secrets and credential rotation in 1Password Business and Azure Key Vault.
Routinely conduct access reviews and maintain audit logs.
Administer the M365 environment: Exchange Online, SharePoint, OneDrive, Teams.
Lead cross-tenant migrations via Microsoft Migration Orchestrator and tools (ShareGate, AvePoint, BitTitan, Quest).
Maintain Slack and Notion at the Business/Enterprise tier.
Hold admin ownership of the SaaS estate: GitHub Enterprise, Figma Organization, HubSpot, Cursor, Claude Team/Enterprise, Coralogix, LangSmith, FullStory, Vanta, Vercel, Railway, Supabase, Clerk.
Evaluate and understand licence tiers, ensuring SSO, SCIM, and logging capabilities are ready before procurement.
Manage endpoint policy and MDM with Intune, Jamf, or Kandji (Mac).
Oversee device procurement, imaging, and BYOD policy.
Develop PowerShell, Python, or TypeScript scripts to automate manual operations.
Integrate with Microsoft Graph API and various vendor APIs (Slack, Notion, GitHub, Figma).
Use Claude Code or equivalent tools to build migration scripts and internal automations.
Manage Apple Developer and App Store Connect (enrolment, D-U-N-S, certificates, provisioning, TestFlight, custom app distribution).

Requirements

AI-First Problem Solver: Instinctively reach for AI solutions like Claude Code, Graph API scripts, or automation for repetitive work.
Automation-Minded Operator: Maximize efficiency, valuing hours saved by automation over tickets closed.
Strong negotiation skills for dealing with vendors and partners.
Exceptional written communication skills for independently running migration plans and keeping stakeholders aligned.

Skills

Microsoft Entra ID
SSO (SAML/OIDC)
MFA
Conditional Access
SCIM provisioning
1Password Business
Azure Key Vault
Microsoft 365
Exchange Online
SharePoint
OneDrive
Teams
Microsoft Migration Orchestrator
ShareGate
AvePoint
BitTitan
Quest
Slack
Notion
GitHub Enterprise
Figma Organization
HubSpot
Cursor
Claude Team/Enterprise
Coralogix
LangSmith
FullStory
Vanta
Vercel
Railway
Supabase
Clerk
Intune
Jamf
Kandji
PowerShell
Python
TypeScript
Microsoft Graph API
Apple Developer Account
App Store Connect

About the Company

Nexus Black is an AI-first business within IFS, focused on moving quickly and turning AI potential into real-world outcomes for enterprise customers.
They build AI solutions for industries like power, manufacturing, and field service.
Their products include Resolve, Flow, Comply, and Reason, used by technicians and engineers.
They combine IFS's industrial depth with a start-up's technical pace.
They are building a team of highly capable, high-ownership individuals comfortable operating across traditional boundaries.