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About the Role

This position is responsible for providing technical support for customers within an assigned territory, addressing product-related technical, quality, and regulatory questions. The role involves supporting the North America product portfolio, new product implementations, and internal/external training, collaborating with various departments to meet customer needs and drive business growth.

Responsibilities

Provide technical support for customers within assigned territory, addressing product, quality, and application-related inquiries and escalating issues as appropriate.
Assist with the development or delivery of technical education and product training programs to ensure a uniform, high standard of training and optimal product results, promoting product confidence and ensuring customer satisfaction.
In partnership with senior team members, provide training to internal and external customers as needed.
Communicate success, best practices, and techniques of tactile execution programs to Product Applications, Marketing, and Sales teams.
Maintain and expand technical knowledge of Haemonetics’ existing product portfolio as well as competitive products.
Support the execution of sales and marketing initiatives for assigned products to promote successful product utilization and achievement of business objectives.
Provide sales and account management team with technical representation during customer presentations, meetings, conferences, and seminars.
Assist in providing technical, quality, and regulatory support for the assigned product portfolio within the territory.
Support product implementations and customer onboarding activities, working collaboratively with senior team members and cross-functional partners.
Act as a liaison between customers and internal teams by communicating customer feedback, technical concerns, and product-related opportunities.

Requirements

1 to 2 years working experience with technical experience with medical devices, or clinical experience with plasma collection
Experience in customer product integration and training desired
Remote based with ability to travel domestically 50% of the time
Bachelor’s Degree Required, degree in biomedical engineering, electrical engineering, computer engineering or other technical discipline desired
People person with excellent presentation and communication skills required
Ability to troubleshoot product, application, and customer issues.
Ability to work effectively within cross-functional teams.
Strong organizational and time-management skills.
Attention to detail and follow-through.

Skills

technical support
product knowledge
quality assurance
regulatory affairs
customer service
training
presentation skills
communication skills
troubleshooting
organizational skills
time-management skills
attention to detail

Location

Remote

Work Type

Remote
Full-time

Experience Level

1-2 years

Education Level

Bachelor's Degree

Salary/Compensations

$68,200.00-$116,000.00/Annual

Benefits

401(k) with up to a 6% employer match and no vesting period
Employee stock purchase plan
Flexible time off for salaried employees
Accrual of three to five weeks’ vacation annually (based on tenure) for hourly employees
Accrual of up to 64 hours (annually) of paid sick time
Paid and/or floating holidays
Parental leave
Short- and long-term disability insurance
Tuition reimbursement
Health and welfare benefits

About the Company

Haemonetics is constantly looking to add to its core talent.
We offer a challenging and rewarding career with a diverse and dynamic work environment.

Equal Opportunity

EEO Policy Statement