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About the Role
The Granite Club is seeking a part-time Server to create a premier pub experience, acting as an ambassador for the Club and upholding its high standards of service.
Responsibilities
- Create a premier gastro pub experience through excellent food and beverage knowledge and adherence to service standards.
- Ensure proper setup of wine buckets with crushed ice and water.
- Be present on the floor at all times, unless needed in the back of the house.
- Possess strong knowledge of all food and beverage items.
- Proactively provide recommendations and alternatives for allergen/dietary restrictions.
- Answer questions about food, beverages, wine, and Club functions.
- Ensure accuracy when entering information into the POS system.
- Provide necessary condiments prior to meal arrival.
- Monitor food quality and presentation standards.
- Conduct regular table checks to ensure Member satisfaction.
- Make and serve espresso-based drinks.
- Monitor and maintain cleanliness and presentability of the section and service areas.
- Adhere to strict organization and tidiness for service stations.
- Maintain a positive attendance record.
- Successfully solve problems through good decision making.
- Communicate effectively and courteously with guests and co-workers.
- Be knowledgeable about the employee handbook, service manual, and follow all policies.
- Report all equipment and maintenance issues to a Restaurant Manager.
- Empowered to solve problems immediately and escalate to managers if necessary.
- Report all problems/issues to restaurant managers, even if resolved.
- Meet all uniform, appearance, and grooming standards.
- Follow all fire and emergency procedures.
- Perform other duties as assigned or required.
Requirements
- Minimum Grade 12 education.
- 2 years related work experience.
- Good working knowledge of English (Written and Verbal).
- Smart Serve Certification.
- Food, wine, beer and cocktail knowledge is required.
- Excellent Communication and Social Skills.
- High attention to detail.
- Ability to multitask, prioritize and remain calm under pressure.
- Understanding all policies, procedures, standards, guidelines and specifications.
- Required to have open availability including weekends, weekdays, holidays, AM and PM.
Skills
- Food knowledge
- Beverage knowledge
- Wine knowledge
- Beer knowledge
- Cocktail knowledge
- Communication skills
- Social skills
- Attention to detail
- Multitasking
- Prioritization
- Problem-solving
- Decision making
- POS system operation
Location
- North Toronto
Work Type
- Part time
- Full Time Staff
Experience Level
- 2 years related work experience
Education Level
- Minimum Grade 12 education
Salary/Compensations
- $22.78 per hour
Benefits
- Discounted memberships at GoodLife Fitness
- Preferred rates on auto and home insurance
- Vibrant Employee Events
- On-site culinary experience at Employee Cafeteria
- Complimentary indoor parking
About the Company
- The Granite Club offers uncompromising quality in its state-of-the-art athletic facilities, world-class events, programs for all ages, and delectable dining experiences.
- Canada's premier private Members' family, athletic, recreation and social club.
- Located in north Toronto, serving 12,000 Members with the highest standard of facilities, programs and services.
- Strives to recruit enthusiastic, dedicated individuals with a passion for providing exceptional service.
- Offers a competitive salary and extensive benefits.
Equal Opportunity
- The Granite Club is committed to providing fair and accessible employment practices. If selected for an interview, we will be happy to work with you to ensure your interview is accessible and accommodation is provided based on the information you provide to the Granite Club Recruiter.
- A condition of employment is to perform a criminal background check and a vulnerable sector search demonstrating a satisfactory criminal record prior to commencing employment.