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About the Role

This high-impact leadership opportunity will drive transformative initiatives to unlock capacity and improve operational performance at Toronto Pearson, resulting in a more seamless experience for passengers, employees, and partners. The role involves shaping Airport Operations strategy, monitoring transformation initiatives, and providing executive and Board-level reporting.

Responsibilities

• Lead a portfolio of cross-functional operational modernization and continuous improvement initiatives across Airport Operations.
• Develop and execute multi-year roadmaps to improve operational effectiveness, efficiency, and capacity utilization.
• Identify and implement opportunities to simplify processes, optimize resources, and improve organizational performance.
• Lead initiatives focused on unlocking latent and virtual airport capacity through advanced planning, forecasting, and operational optimization.
• Build a technology and data focused integrated demand and capacity planning framework spanning the entire passenger and bags journey.
• Partner with operational leaders to establish performance measures and improve planning methodologies through data-driven decision-making.
• Develop business cases, governance frameworks, implementation plans, and strategic recommendations to shape modernization initiatives.
• Lead the development of executive briefings, Board materials, presentations, and strategic updates for senior leadership.
• Monitor and communicate progress against strategic priorities and continuous improvement initiatives.
• Foster a culture of innovation, operational excellence, and continuous improvement across Airport Operations.
• Provide leadership, coaching, and mentorship to team members while building organizational capabilities in change management, project management, and improvement methodologies.

Requirements

• 10+ years of progressive experience in operations, operational strategy, process improvement, operational planning, or organizational effectiveness.
• 5+ years of leadership experience leading teams and driving organizational change.
• Demonstrated success delivering large-scale operational modernization, productivity improvement, capacity enhancement, or operating model transformation initiatives.
• Strong experience developing business cases, strategic plans, and executive-level recommendations.
• Proven ability to lead complex cross-functional initiatives and influence senior stakeholders.
• Exceptional communication, presentation, and stakeholder management skills, including experience supporting executive leadership teams, governance committees, or Boards.
• Ability to obtain and retain Transportation Security Clearance.

Skills

• Experience in aviation, transportation, logistics, infrastructure, or other large-scale operational environments is considered a strong asset.
• Knowledge of continuous improvement methodologies, Lean principles, operational excellence, and change management practices.

Location

• Toronto Pearson

Work Type

• Full-time

Experience Level

• Associate Director

Education Level

• Bachelor's degree in Business Administration, Aviation Management, Operations Management, Industrial Engineering, Transportation Planning, or a related discipline.
• MBA, Lean Six Sigma Black Belt, Project Management, or Change Management certification is considered an asset.

Benefits

• Comprehensive benefits, including a flexible retirement program with employer matching, along with voluntary savings options (RRSP, TFSA, and Non-Registered Savings Plans)
• A flexible work environment, continuous internal and external learning opportunities, and a meaningful reward and recognition program

About the Company

• The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability.
• Approximately 2,100 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers – all while championing the prosperity of our people, the community we call home, and our aviation partners.
• Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.

Equal Opportunity

• The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where everyone can thrive.
• This position is exempt from Ontario's 2026 pay transparency requirements under Regulation 476/24.