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Responsibilities
- Monitor weekly open-rent and monthly accounts receivable reports to identify and resolve delinquencies.
- Contact tenants regarding past-due rent and other lease charges, negotiate repayment plans, and document collection activity.
- Resolve tenant billing discrepancies by reviewing lease terms and other relevant documents.
- Coordinate billing and payment changes with relevant departments to ensure accurate documentation.
- Escalate tenant issues to appropriate personnel for resolution of delinquent or disputed accounts.
- Maintain and update a list of outstanding tenant disputes and follow up on solutions.
- Initiate and monitor default activity, including coordinating default and demand letters.
- Work with the cash receipts team to ensure appropriate fund application.
- Prepare bankruptcy proof-of-claim support by calculating amounts and providing documentation.
- Present account status updates to senior management.
Requirements
- Five or more years of experience in accounts receivable, collections, accounting, property management, or a related customer-service role.
- Experience reviewing account activity, reconciling balances, researching billing discrepancies, and interpreting lease or contract terms.
- Strong written and verbal communication skills.
- Sound judgment, professionalism, and attention to detail.
- Ability to manage multiple priorities, meet follow-up deadlines, and collaborate effectively.
- Proficiency with Microsoft Outlook, Word, and Excel.
- Commercial real estate or lease administration experience preferred.
- Works regularly with tenants, leasing agents, attorneys, management, billing, lease administration, property management, cash receipts, and internal and external collections personnel.
Skills
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- MRI Software or comparable system
Experience Level
- Five or more years of experience
Education Level
- Associate degree preferred
Salary/Compensations
- $62,500 - $72,500 Annually