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About the Role
The Operations Manager Trainee (OMT) role is designed to equip individuals with the necessary skills and company knowledge to independently manage a financially viable dental office. The OMT will engage in a structured development program, focusing on practical application and professional growth, with the expectation of independently managing an office within 4-6 months.
Responsibilities
- Model company culture, values, standards, and best operational practices.
- Assess, hire, and retain team members through comprehensive training, supervision, counseling, and coaching.
- Assess, investigate, and resolve staff and patient issues.
- Execute the PDS Operational Model consistently to meet office imperatives in partnership with the Owner Dentist.
- Drive year-over-year revenue and profit growth.
- Manage expenses to achieve monthly goals and budget.
- Demonstrate proficiency and adherence to cash management and accounting protocols.
- Act as a catalyst in team development for the Perfect Patient Experience.
- Deliver effective leadership, coaching, and mentoring to team members.
- Maintain open communication with direct supervisors, developing trust-based relationships.
- Maintain an appropriate professional appearance and demeanor.
- Gain proficiency in People related functions, including assessment, hiring, retention, performance evaluation, separation processes, and compensation.
- Ensure compliance with Company policies and regulatory bodies.
- Report weekly to the Regional Manager detailing accomplishments, areas for improvement, performance goals, and system effectiveness.
- Demonstrate competency in managing Front Office and Back Office team members, displaying leadership and team development capabilities by the end of the development program.
- Develop and implement an office success plan, including staff development and office protocols for efficient operations during manager absences.
- Perform other duties and responsibilities as assigned by the direct supervisor.
Requirements
- High school diploma or equivalent.
- Five or more years of related work experience in operational management.
- Must possess and maintain a valid driver's license and automobile insurance.
- Must have reliable means of transportation to travel to assigned offices.
- In lieu of a valid driver's license and automobile insurance, must have reliable means of alternate transportation for required travel.
Skills
- Results Oriented
- Effective Team Builder
- Patient Advocate
- Process Focused Operator
- Financial Acumen
- Influencer
- Knowledge of Dental Plans, insurances fees, administrative guidelines, limitations and exclusions, reporting systems, business correspondence, business reporting techniques, and business principles of profit & loss statements.
- Proficiency in Microsoft Applications, Epic, 1VU, BOX, and standard office equipment.
- Independent judgment and timely decision-making.
- Ability to multitask effectively in a fast-paced and ambiguous environment.
- Ability to prioritize tasks and projects with limited direction.
- Ability to read, analyze, and interpret financial reports and legal documents.
- Ability to respond to common inquiries from patients, team members, regulatory agencies, vendors, or the business community.
- Ability to draw valid conclusions, apply sound judgment, and make decisions under pressure.
- Ability to interpret and apply policies and procedures.
- Ability to work with mathematical concepts such as probability and statistical inference.
- Strong sense of personal responsibility and ability to work with others.
- Strong commitment to educational advancement and flexibility in adapting processes.
- Ability to communicate effectively, both verbally and in writing.
- Ability to lead a team, prioritize duties, coach, mentor, train, write effective performance evaluations, conduct feedback, and handle team member relations issues.
- Organizational ability and a systematic approach to assignments.
- Strong ability to identify, analyze, and solve problems.
- Detail-oriented, organized, process-focused, problem-solver, self-motivated, proactive, patient-focused.
- Ability to create presentations and use outstanding presentation skills.
Location
- Multiple offices
Work Type
- Full-time
- Sedentary office classification with field visits and driving
Experience Level
- Five or more years of related work experience in operational management
- Five or more years of experience leading a team, mentoring and coaching subordinates
Education Level
- High school diploma or equivalent
- Associate degree (Preferred)
- Bachelor’s degree (Preferred)
Salary/Compensations
- $31.75-$40.75/Hourly
Benefits
- Medical, dental, and vision insurance
- Paid time off
- Tuition Reimbursement
- 401K
- Paid time to volunteer in your local community
- Salaried position upon completion of the Operations Manager training program
About the Company
- PDS Health is an Equal Opportunity Employer.
- We celebrate diversity and are united in our mission to create healthier and happier team members.
Equal Opportunity
- PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.