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About the Role

The successful candidate will manage the ongoing customer lifecycle for their allotted customers, ensuring customers are engaged and satisfied with their products and services. You will identify and execute upsell and cross-sell opportunities, with the ultimate goal of ensuring a successful renewal.

Responsibilities

Develop a deep understanding of our clients’ organizations and build strong relationships with multiple contacts in their business.
Contribute towards the contract renewal process for your customers to ensure we’re retaining business and exceeding aggressive growth targets.
Identify upsell/cross-sell opportunities for Genius Sport’s portfolio of services with existing customers and ensure the speedy closure of deals.
Ensure customer contractual requirements are understood, delivered and any related issues are dealt with and resolved effectively and promptly.
Liaise with trading and support teams to monitor any issues that arise, identifying and escalating important issues, as necessary.
Lead and/or contribute to key Customer Success projects as directed by Senior Managers, the VP of Client Growth and Commercial Director
Monitor customer performance against SLAs while reporting findings to the business via KPI reports.
Use analytical skills to identify and solve complex problems, liaising with the customer, the operations team and all other areas of the business worldwide
Responsible for formalizing, maintaining and analyzing regular client feedback systems and providing meaningful recommendations for improvement to relevant internal stakeholders.
Own the management of customer and contract data within the CRM system, ensuring accuracy in revenue forecasting and delivering clear, impactful reports to the wider business.

Requirements

Ideally has experience with sports betting or sports technology related industries
A minimum of 3 years proven success in a B2B commercial role
Experience contributing to the end-to-end sales process for high-value deals and strategic customers
Strong communication skills both written & verbal
Proven creative problem-solving approach and strong analytical skills
Highly organized and data-driven with excellent attention to detail
High level of technical proficiency at Excel/Salesforce or other CRM systems
A willingness to travel internationally (sometimes at short notice)
Passion & interest in sports and/or sports betting

Skills

Commercial acumen
Customer experience management
Product and service understanding
Industry expertise
Technological and regulatory development understanding
Sales process management
Relationship building
Analytical skills
Problem-solving
Data analysis
CRM proficiency
Excel proficiency

Location

Remote
Hybrid

Work Type

Hybrid

Experience Level

3+ years in a B2B commercial role

Salary/Compensations

$100,000 - $120,000

Benefits

Variable compensation
Eligibility for Genius Sports Group’s benefits plan
Support for employee wellbeing
Opportunities for skills, experience, and career growth

About the Company

Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before.
We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together.
We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference.
One team, being brave, driving change

Equal Opportunity

Let us know when you apply if you need any assistance during the recruiting process due to a disability.