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About the Role
As Franchisee Manager, you will be Deliveroo's main commercial presence on the ground across your region, looking after some of our largest and most complex franchise networks, including the UK's biggest QSR brands. You will be responsible for growing franchisee advertising impact, raising operational standards, and building strong relationships with franchise operators that drive real growth.
Responsibilities
- Own your portfolio: You are responsible for a large, multi-brand franchisee portfolio across your region.
- Onboard new sites: Get new franchisees and newly opened sites set up properly.
- Grow advertising impact: Help franchisees grow their business through Deliveroo advertising.
- Raise operational standards: Work with franchisees to close operations gaps that impact rider and customer experiences.
- Build the local promo plan: Work with each franchisee to shape the promotional activity that suits how they trade.
- Work with the national team: Ensure the national strategy is executed with excellence across your franchisee portfolio.
- Report and track: Keep your weekly tracking up to date, present your region's performance every month, and contribute to quarterly business reviews.
Requirements
- This role suits someone who combines genuine commercial hunger with the ability to build trust quickly across very different franchise operators.
- You are comfortable in the field, self-directed, and able to hold your own in commercial conversations.
- You understand that great relationships and great commercial outcomes are not in tension.
- Commercial foundation: 2 or more years in field sales, territory management, account management, or franchise support.
- Experience working with or within QSR or franchise businesses is strongly preferred.
- You understand how operator economics work and how commercial decisions get made at franchisee level.
- Data fluency: Confidence reading dashboards and drawing your own conclusions.
- Field credibility: A proven ability to build genuine relationships at business owner level.
- Commercial instinct: You understand how advertising investment relates to growth, and you can make that case convincingly.
- Resilience and pace: This is a field-based role with significant travel.
- Team player: You take direction from stakeholders, and you share what you learn on the ground quickly.
- Organisation: Able to manage a large, geographically spread portfolio across several brands at once.
Skills
- Commercial hunger
- Ability to build trust
- Self-directed
- Commercial conversations
- Data fluency
- Field credibility
- Commercial instinct
- Resilience
- Pace
- Team player
- Organisation
Location
- UK and Ireland
Work Type
- Field-based
- Significant travel
Experience Level
- 2 or more years in field sales, territory management, account management, or franchise support
Benefits
- Make a visible impact every day
- Learn fast in an entrepreneurial environment
- Build a career, not just a role
- Deliver together in an inclusive culture
About the Company
- Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition.
- Our Commercial team sits at the centre of Deliveroo's marketplace, shaping how we serve restaurants, grocers, and new verticals worldwide.
- We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages.
- At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving.
- We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better.
Equal Opportunity
- At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do.
- We’re committed to fostering an environment where everyone can do their best work and feel they belong.
- We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
- If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application.
- We’ll share details on how to request support so we can ensure you have a fair and equitable experience.