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About the Role

Join our UKI team as a Rider Onboarding Associate, where you will work directly on the ground to source and onboard riders, ensuring our marketplace always has the right supply to meet customer demand. This role is part of the Rider Enablement team, focused on building the foundation of our marketplace by managing rider supply across the United Kingdom and Ireland.

Responsibilities

Deliver in-person onboarding sessions and support regional Rider Onboarding Hub operations.
Secure hyper-local supply by targeting and resolving rider supply deficits.
Execute targeted supply plans for peak and seasonal trading periods.
Partner with Supply and Rider Onboarding teams to optimize onboarding processes and refine demand forecasting.
Collaborate with the Content & Engagement team to improve the rider value proposition and act as the subject matter expert for onboarding systems.

Requirements

Proven experience in a fast-paced environment (e.g., technology, start-ups, food delivery) or direct experience as a Deliveroo Rider.
Self-starter mindset with the ability to work independently, use initiative, and adapt to changing field conditions.
Strong empathetic listening and communication skills with the ability to influence diverse internal teams and external rider applicants.
Valid UKI driving licence.
Willingness to travel extensively, including early mornings and late evenings, to support field operations.
This is a 6-month Fixed Term Contract (FTC) with the possibility of extension.
All travel, mileage, and accommodation expenses incurred while in the field will be fully covered by the company.

Skills

Portuguese language proficiency (professional)
Arabic language proficiency (professional)
G Suite familiarity
Slack familiarity
Looker familiarity
Salesforce familiarity

Location

Edinburgh
Manchester
Birmingham
Bristol
London

Work Type

Remote
Field-based travel

Experience Level

Operational capability

Benefits

Travel expenses covered
Mileage expenses covered
Accommodation expenses covered

About the Company

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition.
We are transforming the way people shop and eat, where impact, innovation, and growth drive everything we do.
Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide.
We are food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better.
Work close to the market with autonomy, pace and real responsibility.
Stretch yourself, develop new skills and grow as the business evolves.
Collaborative, values-driven teams that support how you work best.

Equal Opportunity

We know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do.
We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application.
We’ll share details on how to request support so we can ensure you have a fair and equitable experience.