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About the Role
This is a hands-on leadership role for a pragmatic senior operator who thrives on turning commercial strategy into scalable systems. You will build and lead the Commercial Enablement function across 37 EMEA markets, overseeing Commercial Learning & Development, Analytics, and Commercial Incentives. Your goal is to equip Merchant Sales, Account Management, and Support teams with the necessary insights, capabilities, tools, and incentives to achieve exceptional merchant outcomes.
Responsibilities
- Oversee the design and delivery of learning programs to build skills, knowledge, and confidence for Sales, Account Management, and Support teams.
- Partner with commercial leaders and central People, HR, and L&D teams to ensure learning programs are practical, measurable, and integrated.
- Own the design, rollout, and operation of incentive programs to align frontline behavior with business goals.
- Drive continuous improvement in incentive governance, documentation, controls, dispute resolution, and performance measurement.
- Provide trusted, actionable performance insights to commercial leaders and frontline teams.
- Ensure leaders and teams have access to clear dashboards, validated metrics, consistent definitions, and reporting.
- Partner with Data Science, Engineering, Analytics, and business stakeholders to improve data availability, quality, metric consistency, and reporting adoption.
Requirements
- 8+ years' experience in strategy consulting, commercial strategy, revenue operations, sales operations, merchant operations, or a related field.
- Track record of leading multi-disciplinary, multi-country teams, ideally spanning analytics, learning & development, program management, and incentive design.
- Strong commercial judgment and a relentless drive to connect enablement work to measurable business outcomes.
- Bias for action — pragmatic, hands-on, and comfortable navigating ambiguity.
- Experience building scalable operating models, processes, governance, and performance management systems.
- Proven ability to design and deliver L&D programs for Sales, Account Management, and Support teams.
- Strong analytical fluency — defining metrics, challenging data quality, and turning insight into action.
- Hands-on experience with incentive programs, sales compensation, variable pay, or other performance-based reward mechanisms.
- Excellent stakeholder management and communication skills, with the ability to distill complexity and align diverse audiences.
Skills
- Commercial Learning & Development
- Analytics
- Commercial Incentives
- Sales
- Account Management
- Support
- Data Analysis
- Reporting
- Stakeholder Management
- Communication
Location
- London
- EMEA
Work Type
- Full-time
Experience Level
- Senior Manager
- 7+
Benefits
- Make a visible impact every day
- Learn fast in an entrepreneurial environment
- Build a career, not just a role
- Deliver together in an inclusive culture
About the Company
- Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition.
- Together, we’re unlocking new possibilities as one global team.
- At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving.
- We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better.
Equal Opportunity
- At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do.
- We’re committed to fostering an environment where everyone can do their best work and feel they belong.
- We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
- If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application.
- We’ll share details on how to request support so we can ensure you have a fair and equitable experience.