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About the Role
Lead the discovery, investigation, and mitigation of new and evolving abuse vectors across the platform. Identify risks before they become systemic by working across Product, Engineering, Data Science, Operations, Legal, and Policy to design scalable solutions that protect customers, partners, and the business. This role focuses on identifying what's next, combining analytical thinking with strategic problem-solving to uncover emerging threats, quantify business impact, influence product strategy, and build new controls.
Responsibilities
- Proactively identify new fraud patterns, abuse trends, and vulnerabilities across products, customer journeys, and operational processes.
- Investigate anomalies, understand attacker behaviours, and translate observations into actionable mitigation strategies.
- Continuously scan for evolving risks, whether driven by organised fraud, policy loopholes, technological change, or new product launches.
- Define the roadmap for emerging fraud prevention across the business.
- Prioritise risks based on customer impact, financial exposure, operational complexity, and strategic importance.
- Develop business cases that influence investment in tooling, automation, machine learning, and product improvements.
- Lead complex investigations to understand how abuse occurs and where existing controls can be strengthened.
- Partner with Product, Engineering, and Data Science to design scalable prevention mechanisms rather than tactical fixes.
- Establish metrics that measure both emerging risk and the effectiveness of mitigation strategies.
- Act as the central point of coordination between Fraud, Product, Engineering, Trust & Safety, Customer Operations, Legal, Finance, and Data Science.
- Influence roadmaps to ensure fraud prevention is embedded into product development from the earliest stages.
- Support major product launches by identifying potential abuse scenarios and recommending preventative controls.
- Develop frameworks for identifying, prioritising, and responding to emerging threats.
- Improve how intelligence is shared across teams to ensure new attack patterns are detected and mitigated quickly.
- Help foster a culture of proactive fraud prevention across the organisation.
Requirements
- Experience investigating complex fraud, abuse, or operational risk problems.
- Strong analytical skills with SQL and the ability to work comfortably with large datasets.
- A structured approach to solving ambiguous problems with limited information.
- Experience influencing Product, Engineering, and Data Science teams without direct authority.
- The ability to translate technical findings into clear business recommendations.
- Strong commercial judgement and an understanding of balancing customer experience with risk mitigation.
- Experience in experimentation, machine learning, fraud detection, marketplace integrity, or trust and safety is advantageous but not essential.
Skills
- SQL
- Machine Learning
- Fraud Detection
- Marketplace Integrity
- Trust and Safety
Location
- London
Work Type
- Hybrid
- 3 days per week in the London office required
Experience Level
- Senior
About the Company
- Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition.
- Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt.
- Together, we’re unlocking new possibilities as one global team.
Equal Opportunity
- At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be.
- We are committed to diversity, equity and inclusion in all aspects of our hiring process.
- We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process.
- If you require any adjustments, please don't hesitate to let us know.
- We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.
- At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do.
- We’re committed to fostering an environment where everyone can do their best work and feel they belong.
- We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
- If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application.
- We’ll share details on how to request support so we can ensure you have a fair and equitable experience.