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About the Role
As a Bilingual Call Center Specialist I, you will build lasting member relationships, troubleshoot and resolve member questions, perform financial transactions, and educate members on products and services that best meet their financial needs.
Responsibilities
- Maintain knowledge of core systems and CCU’s products and services
- Answer incoming calls and member questions promptly and professionally
- Present and explain beneficial products to members
- Open new memberships, accounts, and services
- Assist members with account research needs
- Collect information needed to process outgoing bank wires, ensuring accuracy and safety, and following anti-fraud procedures
- Proactively educate members on electronic service channels
- Assume responsibility for other projects or duties as assigned
Requirements
- A high school diploma or GED is required
- Prior call center or customer service experience is preferred but not required
- The ability to read and comprehend moderate to advanced instructions and correspondence
- The ability to write moderate to advanced correspondence within professional etiquette standards
- The ability to effectively present information in one-on-one and group situations
- Ability to work in a repetitive motion for a lengthy period of time
- Ability to work within a fast-paced call center environment
- Regular use of computer required
- Specific vision abilities required include close vision and the ability to adjust focus
Skills
- Excellent comprehension, verbal communication, and written communication skills in Spanish and English
- Strong customer service and interpersonal skills with the ability to connect well with members via the telephone
- Highly flexible and able to grasp and disseminate large amounts of information in a fast-paced call center environment
- Exceptional attention to detail
- Strong problem-solving skills
- Confidence in promoting appropriate products and services
- Technical aptitude with experience using mobile banking and other apps or financial services
Location
- Corning, NY
Work Type
- Full-time
Experience Level
- Entry Level
Education Level
- Bachelor's degree preferred
- High school diploma or GED required
Salary/Compensations
- $21.00 - $25.50 per hour
- Annual bonus plan
Benefits
- Exceptional benefits package
About the Company
- Corning Credit Union (CCU) is one of the leading credit unions in the nation with $2.4 billion in assets and more than 160,000 members worldwide.
- Headquartered in Corning, NY, we also have facilities in Wilmington, NC, Myrtle Beach, SC, and Franklin County, PA.
- We exist solely to serve our members.
- We're committed to helping our members prosper by being a trusted advisor for financial services.
- We are also committed to fostering a strong service culture within the organization.
- Teamwork, open communication, and valuing the individual are key performance standards.
- Corning Credit Union continues to be an employer of choice across the markets we serve.
Equal Opportunity
- Corning Credit Union is an equal opportunity employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.