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About the Role
We are seeking an experienced Personal Assistant to provide high-level support to 2-3 Directors within our Business Banking division. This is a fast-paced, varied role requiring excellent organisational and stakeholder management skills. It is important to be highly organised and able to work well under pressure, with attention to detail, and understand the responsibility of handling confidential information. This role would suit a calm, motivated, disciplined and mature individual with confidence and a proactive nature who is particularly adept at prioritisation and communication.
Responsibilities
- Provide full diary management to the Directors, coordinating appointments, meetings, and complex travel schedules while continually reprioritising to ensure their time is used effectively.
- Forward planning and anticipating needs so that the Directors’ schedules run smoothly and efficiently.
- Support a wide range of communications, events, and logistical activities, including room and venue bookings, as well as responding to ad hoc requests with flexibility and a proactive mindset.
- Assist with the onboarding of new members of the Directors’ leadership teams, ensuring they have a seamless and well‑supported introduction to the organisation.
- Manage monthly expenses, invoices, and HR administration on behalf of the Directors.
- Maintain accurate and up‑to‑date organisational materials such as structure charts and Teams sites, ensuring information is always accessible and reliable.
- Review and format materials for internal and external meetings and communications, ensuring clarity, consistency, and a high‑quality presentation.
- Provide a highly professional, proactive service, with incredibly high standards, flexibility, agility, integrity and discretion.
Requirements
- Proven experience in a Personal Assistant, Executive Assistant, Senior Secretary or similar role supporting senior leaders in a fast-paced environment.
- Experience supporting senior leaders in other complex, highly regulated or demanding environments, such as healthcare, legal, professional services or corporate organisations.
- Demonstrable experience managing complex and constantly changing diaries, priorities and stakeholder demand.
- Ability to operate effectively in a high-volume role, balancing multiple deadlines and competing priorities with accuracy and professionalism.
- Strong experience coordinating meetings, travel, events and senior leadership activities across a range of internal and external stakeholders.
- Exceptional organisational skills with the ability to anticipate needs, solve problems proactively and maintain attention to detail under pressure.
- Experience handling sensitive and confidential information with discretion and integrity.
- Excellent communication skills, with confidence building relationships and influencing at all levels of an organisation.
- Strong proficiency in Microsoft Office applications, including Outlook, Teams, Word, PowerPoint and Excel.
Skills
- Organisational skills
- Stakeholder management
- Prioritisation
- Communication
- Attention to detail
- Handling confidential information
- Proactive mindset
- Flexibility
- Agility
- Integrity
- Discretion
- Microsoft Office Suite (Outlook, Teams, Word, PowerPoint, Excel)
Location
- London
- Northampton
- Glasgow
Work Type
- Hybrid working
- Full-time
- Part-time
Experience Level
- Experienced
Benefits
- 25 days holiday, pro rata
- Private medical insurance
- Highly competitive pension
- Access to an annual performance-related bonus
- Training and development
- Salary sacrifice scheme
- Life assurance
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
About the Company
- Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.
- You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits.
- We’re a workplace where you’re rewarded, recognised and celebrated.
- As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us.
- We challenge the financial sector status quo.
- We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first.
- Always there when they need us. Supporting them and their lives.
- If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
- At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best.
- As a community, we want our working lives to count. As a team, we celebrate what we achieve.
- As a standard-setter, we work for the good of customers, communities, and broader society.
- We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
Equal Opportunity
- We’re a Disability Confident Level 3 Leader, the highest level.
- That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion.
- Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.