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About the Role
Anaplan is seeking a highly experienced Senior Customer Success Business Partner to join their team. This role is vital for managing a portfolio of key accounts, ensuring successful deployment, user adoption, ongoing health, renewal, and upselling/cross-selling of Anaplan solutions. The position requires close collaboration with Partners, Professional Services, and Account Executives to ensure seamless implementations, exceptional ROI, and long-term customer success.
Responsibilities
- Manage a prominent portfolio of customers, driving adoption, expansion, retention, and maximum ROI.
- Guide customers through the value delivery lifecycle, helping them transform processes and achieve business objectives using Anaplan.
- Lead executive-level Quarterly Success Reviews (QSRs), presenting Success Scorecards to executive sponsors and key stakeholders.
- Document and quantify customer value realized through business outcomes, ROI, and impact metrics.
- Build strong relationships, acting as the internal voice of the customer to raise risks, advocate for needs, and ensure goal alignment.
- Identify renewal risks early and partner with Renewal Managers and Account Executives on mitigation plans.
- Develop and execute change management strategies to drive end-user adoption and maximize value, including Train the Trainer programs, Centre of Excellence development, and organizational enablement.
- Contribute to evolving customer success assets, playbooks, and reference case studies.
Requirements
- Previous experience driving value in customer success, presales, or management consulting roles.
- Required background in Enterprise Performance Management (EPM), Enterprise Planning, or Analytics.
- Exceptional communication and presentation skills; comfortable and confident engaging at all levels, including the C-suite.
- Proven track record in Customer Success, SaaS platforms, Project Leadership, Technology Consulting, or Advisory roles.
- Ability to translate complex technical concepts into clear, customer-friendly business value.
- Familiarity with software development processes and design methodologies.
- A customer-first mindset coupled with strong problem-solving skills and the ability to remain calm and decisive under pressure.
- Experience leading cross-functional teams to address sophisticated customer needs or deliver key projects.
Skills
- Enterprise Performance Management (EPM)
- Enterprise Planning
- Analytics
- Customer Success
- SaaS platforms
- Project Leadership
- Technology Consulting
- Advisory
- Change management
- Financial Services
- Insurance
- Planning and Modelling
- Supply Chain
- Finance
- Sales
- Centre of Excellence (CoE)
- Anaplan
- Enterprise planning platforms
- Business transformation
- Customer-facing collateral
- Success playbooks
- Templates
- Renewal strategy
- Upsell/cross-sell practices
Experience Level
- Senior
About the Company
- Anaplan is a team of innovators focused on optimizing business decision-making through their leading AI-infused scenario planning and analysis platform.
- Their customers include Fortune 50 companies like Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer.
- Anaplan fosters a Winning Culture that champions diversity of thought and ideas, leadership, ambitious goals, and celebrating wins.
- The company operates with principles of being strategy-led, values-based, and disciplined in execution.
Equal Opportunity
- Anaplan believes attracting and retaining the best talent and fostering an inclusive culture strengthens their business.
- DEIB improves their workforce, enhances trust with partners and customers, and drives business success.
- They believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique.
- They hire individuals for who they are and encourage them to bring their authentic selves to work.
- Anaplan will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment.