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About the Role
As a Client Service Representative, you'll create a welcoming experience for every client and patient from check-in to check-out. You'll provide exceptional customer service while supporting the veterinary team through scheduling, communication, administrative tasks, and front desk operations.
Responsibilities
- Greet clients and patients with a friendly, professional attitude and ensure a positive visit.
- Answer and direct phone calls, schedule appointments, and confirm upcoming visits.
- Check patients in and out, prepare medical records, and maintain accurate client and patient information.
- Process invoices and payments, including cash, credit cards, checks, and CareCredit transactions.
- Monitor client wait times and communicate updates as needed to provide excellent service.
- Use veterinary practice management software to schedule appointments and maintain records.
- Obtain patient histories, vaccination records, and complete required paperwork.
- Support the veterinary team by directing medical questions to licensed technicians or veterinarians when appropriate.
- Help maintain a clean, organized, and welcoming reception area.
- Assist with training new team members and perform other duties as assigned.
Requirements
- High school diploma or equivalent required.
- At least 1 year of receptionist or customer service experience; veterinary or medical office experience preferred.
- Strong customer service, communication, and interpersonal skills.
- Excellent organizational, time management, and multitasking abilities.
- Detail-oriented with accurate data entry and recordkeeping skills.
- Proficient with Microsoft Office and comfortable learning veterinary practice management software.
- Ability to operate a multi-line phone system, perform clerical tasks, and process payments.
- Basic knowledge of animal behavior and veterinary terminology, or willingness to learn.
- Strong critical thinking, problem-solving, and decision-making skills.
- Team player with the ability to work collaboratively in a fast-paced environment.
- Compassionate, professional, and passionate about providing exceptional care to pets and their owners.
- Flexible to work evenings, weekends, holidays, and other scheduled shifts as needed.
- Candidates must successfully complete a pre-employment physical examination and urine toxicology screening through HealthWorks before becoming eligible for hire.
- Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory pre-employment screening.
Skills
- Customer service
- Communication
- Interpersonal skills
- Organizational skills
- Time management
- Multitasking
- Data entry
- Recordkeeping
- Microsoft Office proficiency
- Veterinary practice management software
- Multi-line phone system operation
- Clerical tasks
- Payment processing
- Animal behavior knowledge
- Veterinary terminology
- Critical thinking
- Problem-solving
- Decision-making
Location
- Western NY area
Work Type
- Full-time
- Part-time
Experience Level
- 1 year of receptionist or customer service experience
Education Level
- High school diploma or equivalent
Salary/Compensations
- $18.00–$21.00 per hour
Benefits
- Flexible schedules
- Paid time off
- Quality benefits
- Continuing education opportunities
- Special rate employee pet care
- Shift differentials
- Health insurance
- Dental insurance
- Vision insurance
- Liability insurance
- 401k & 401K matching program
- Life & supplemental insurance
- HSA
- FSA
- Employee Assistance Program
- Paid Vacation and Sick Time for ALL Employees
- Paid Bereavement Program
- Paid Parental Leave Program
- Continuing Education Allowance (applies to licensed/registered/certified roles)
- Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
- Career Development Opportunities
- Referral Bonus Program for most positions!
- Personal Pet Discounts
- Holiday Pay
- Uniform Allowance
- Bonuses
About the Company
- Compassionate Care Meets Cutting-Edge Veterinary Medicine at Orchard Park Veterinary Medical Center
- Orchard Park Veterinary Medical Center, or OPVMC for short, has been a trusted name in veterinary care in the Western NY area for over 60 years.
- Our experienced veterinarians and medical staff are dedicated to providing exceptional care for every pet who works through our door.
- Since OPVMC provides services 24 hours per day, we are always looking for highly motivated and dedicated professionals who may be interested in joining our team.
Equal Opportunity
- For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit https://allianceanimal.com/additionaljobdescriptiondetails/.