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About the Role
Knight Transportation is seeking driven individuals to provide customer account services to national, high exposure, and major accounts. This role involves collaborating with internal departments to balance capacity and freight, achieve high service levels, and build strong customer relationships. You will address service concerns, onboard new customers, ensure load and service requirement fulfillment, and generate new business opportunities.
Responsibilities
- Provide customer account services to national, high exposure and/or major account(s).
- Work in conjunction with other internal departments to achieve territorial balance of capacity and freight while achieving high service levels.
- Build internal and external relationships that deliver compelling short and long-term customer value propositions and efficient means of moving our customer's freight.
- Address service concerns with teams and develop processes to prevent reoccurring issues.
- Proactively communicate and provide creative solutions for customers when service is in jeopardy.
- On-board new customers.
- Ensure all info is accurate and inputted correctly.
- Ensure all loads are meeting service requirements.
- Stay current on rates and capacity and keep other departments and/or LOB's informed.
- Engage with customers and develop new business opportunities that leverage all company services.
- Ensure a successful hand off to next shift and that Customer Account Managers are informed of on-going concerns.
- Produce quality opportunities through lead generation.
- Proactively work to assist others in achieving the organization's objective.
Requirements
- 2 years' experience in Customer Service or Sales required.
- Previous experience in transportation preferred.
- Must possess outstanding telephone skills.
- Must be able to set priorities.
- Must possess excellent time management skills.
- Must be able to work in a fast-paced team environment.
- Must be able to adapt to changing priorities.
- Candidates must be authorized to work in the U.S.
- The Company does not sponsor employment visas.
Skills
- Customer Service
- Sales
- Telephone skills
- Time management
- Adaptability
Location
- Remote
Work Type
- Full-time
Experience Level
- 2 years
Education Level
- Bachelor's degree in business related field or equivalent combination of education and/or experience required.
Salary/Compensations
- $50,900.00 - $72,700.00 Annual
Benefits
- Competitive starting salary commensurate with experience and geographic location.
- Potential bonus pay based on company performance.
- Opportunities to volunteer and give back to local communities.
- 401(K)
- Medical, Dental, Vision, Disability, Supplemental and Life Insurance
- Paid Time Off
- Employee Stock Purchase Plan
About the Company
- As the most profitable and fastest growing truckload carrier, we are driven to innovate the transportation industry.
- Knight is a career destination for passionate and talented people seeking growth and opportunity with an industry leader.
- We are committed to a culture of high expectations and exceptional performance.
- At Knight, we hire good teammates who share our values, unselfishly take personal accountability for results, and bring innovative ideas to the table.
- Our people are passionate about continual learning, display honesty and mutual respect, and give their best every day.
- Join our Knight Family as we offer results-driven people a place to make a difference in a stable and maturing industry.
Equal Opportunity
- The Company is an equal employment opportunity employer.
- The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.
- The Company also prohibits harassment of applicants and employees based on any of these protected categories.