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About the Role
We're looking for a friendly, organised and resilient Receptionist to be the welcoming face of Blue Cross. As the first point of contact for visitors, clients and callers, you'll play a vital role in ensuring every interaction reflects our commitment to providing compassionate support to pets and their owners.
Responsibilities
- Provide a professional and welcoming reception service, supporting a high volume of visitors, customers and telephone enquiries.
- Balance front-of-house responsibilities with administrative tasks while ensuring customers receive a positive experience.
- Support pet owners who are anxious, distressed or facing difficult circumstances.
- Welcome visitors and provide a professional and friendly reception service.
- Act as the first point of contact for customer enquiries, both in person and over the telephone.
- Manage a high volume of calls and face-to-face enquiries.
- Provide clear and accurate information to customers and visitors.
- Process bookings, payments, appointments and administrative requests.
- Dispense medication, admit and discharge patients under veterinary supervision.
- Maintain accurate records using Microsoft Office and digital systems.
- Support customers who may be upset, anxious or experiencing challenging circumstances.
- Manage competing priorities while maintaining excellent customer service.
- Work collaboratively with colleagues to ensure the smooth day-to-day operation of the service.
Requirements
- Experienced customer service professional who enjoys working with people and takes pride in delivering a positive customer experience.
- Confident managing a busy reception environment, balancing multiple demands and communicating with empathy and professionalism.
- Strong organisational skills.
- Comfortable using digital systems.
- Resilience to work effectively in an environment where conversations can sometimes be emotional or sensitive.
- Experience in a busy reception or front-of-house customer service role.
- Experience handling a high volume of telephone and face-to-face enquiries daily.
- Experience dealing with challenging, sensitive or emotionally charged customer interactions professionally and empathetically.
- Ability to manage multiple priorities and remain organised in a fast-paced environment.
- Strong communication skills, with the ability to adapt to different people and situations.
- Good administrative and IT skills, including experience using Microsoft Office and digital systems.
- Demonstrable resilience and ability to work effectively in an emotionally demanding environment.
- Able to demonstrate and apply Blue Cross values.
Skills
- Microsoft Office
- Digital systems
- Appointment booking systems
- Communication skills
- Organisational skills
Location
- Victoria animal hospital
Work Type
- Fixed Term - Full Time
- Full time (42 hours per week)
- 8.5-hour shifts between 8am and 8pm, Monday to Friday, plus one weekend in every four
Experience Level
- Experienced receptionist
- Experienced customer service professional
Salary/Compensations
- £27,973 / year
- £27,973 plus £3,954 London Weighting Allowance
Benefits
- Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
- Health cash plan
- Unlimited access to an employee assistance programme
- Pension scheme with enhanced employer contribution
- Professional fees paid with Continuing Professional Development and personal development support.
- Life assurance
- 20% discount on Pet Plan pet insurance
- Enhanced family friendly policies
- Recognition scheme
- Annual volunteer days
- Charity worker discounts across a variety of retailers
About the Company
- Blue Cross is committed to providing compassionate support to pets and their owners.