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About the Role
Maintain a presence on the front reception desk, offering assistance to all personnel and visitors. Sustain a professional outlook to deliver exceptional service and create a lasting impression.
Responsibilities
- Ensure the reception area is clean, tidy, and welcoming, meeting five-star audit standards.
- Maintain a consistently high standard of personal appearance and display a courteous, professional, and helpful nature.
- Wear supplied uniform, keeping it in acceptable and clean condition at all times.
- Carry out duties in accordance with instructions from supervisors.
- Comply with all assigned reception processes, procedures, and standards of work.
- Establish professional working relationships with staff, tenants, and contractors, serving as the first point of contact.
- Greet all visitors, maintaining an accurate log of their records.
- Contact occupying tenants prior to visitor access to obtain authorization.
- Promptly assist and direct visitors to their required location or contact within the building.
- Answer telephone and intercom systems professionally for tenant queries.
- Maintain an up-to-date reception operations manual detailing site/tenant specific and department processes and procedures.
- Maintain a physical presence at the reception desk, ensuring it is never left unmanned during opening hours.
- Deal with all on-site queries efficiently and professionally, directing them to third parties when appropriate and informing the querent of the action, outcome, and timeframe.
- Sign in deliveries for tenants, documenting them and obtaining tenant signatures upon ID verification.
- Acquire working knowledge of property systems and procedures to manage the property during team member absences.
- Complete all required log reports accurately.
- Do not undertake tasks posing a health and safety risk unless suitably trained.
- Assist other staff, building occupiers, and visitors during emergencies.
- Comply with and ensure landlord obligations for health and safety and fire precautions are met.
- Ensure contractors adhere to site health and safety requirements.
- Abide by all company rules, terms, and conditions.
- Undertake unpredictable and varied tasks as required, working in a flexible manner.
Requirements
- General Education to GCSE standard or equivalent.
- Ability to deal with confidential information.
- Willingness and ability to learn on the job.
- Keen to undertake training and career development.
Skills
- Excellent verbal and written communication.
- Reliable, helpful, and well-presented.
- Team player with strong customer service skills.
- Helpful and polite service delivery.
- Pleasant telephone manner.
- Efficiency in relaying messages and taking instructions.
- Excellent communication skills.
- Good organisational and time management skills.
- Careful and conscientious with attention to detail.
- Solid Corporate Customer Service Experience.
- Bubbly, positive attitude.
- Visible passion for customer services.
Work Type
- 40 hours per week
Education Level
- GCSE standard or equivalent
Salary/Compensations
- £33,238.40 p/a