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About the Role
As Customer Success Manager, you will be the primary client contact from campaign signing, owning delivery across lead generation, sponsored content, display, and research. You will manage multiple campaigns simultaneously, ensuring they launch on time and perform to client expectations, driving client retention.
Responsibilities
- Own a portfolio of live client campaigns end to end, from kick off through to final reporting, running several at once against competing deadlines.
- Serve as the client's day-to-day contact, building relationships, setting clear expectations, and proactively informing clients.
- Collaborate with editorial, design, and ad operations teams to produce, schedule, and launch assets according to an agreed calendar.
- Track delivery against contracted volumes, identify shortfalls early, and agree on solutions with the client before reporting issues.
- Maintain accurate campaign records in Salesforce for seamless collaboration between commercial, finance, and client teams.
- Produce trusted end-of-campaign reports and leverage insights to enhance future programs.
Requirements
- Experience managing client accounts or campaign delivery, preferably in B2B media, publishing, marketing services, or an agency.
- Demonstrated service-mindedness: responsive, reliable, and proactive in client communication.
- Methodical approach to detail, focusing on dates, volumes, and deliverables.
- Confidence in interacting with senior marketers at large technology companies, including delivering difficult news.
- Comfort with systems; Salesforce experience is a plus, and training will be provided.
Skills
- Client relationship management
- Campaign delivery
- Project management
- Salesforce
- Communication
- Reporting
Location
- Hybrid
Work Type
- Hybrid
Experience Level
- Mid-level
Benefits
- Medical & Dental
- 401(k)
About the Company
- Situation Publishing is the publisher of The Register, working with major enterprise technology companies.
- We provide lead generation, sponsored content, display, and research programs for our clients.