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About the Role

This role owns the strategy behind the customer experience across multiple products, and the outcomes it drives. You report to the VP Product, running the Multiproduct Experience Product team as part of the company's core Product and Design leadership.

Responsibilities

Set the vision and strategy for how our customer experience needs to evolve to maximise the impact of our product line plans and the overarching product vision.
Build the capabilities and journeys that are used by multiple product lines & internal teams to ensure we are delivering a seamless experience for our customers.
Lead and develop a team of Product Managers and support the growth and development of the culture within the broader Product team.
Partner closely with Engineering, Product & broader leadership across the business to ensure you are maximising the impact you and your team have.

Requirements

7+ Years of relevant experience in product management building high-quality consumer grade multi-product customer experiences
Strong experience of partnering with Design and Engineering
Led and developed teams of Product Managers to deliver value for customers and the business
AI-native. You've built with Claude Code or Codex or similar, and you bring that into how the team designs and builds.
Strong communication and interpersonal skills - ability to work effectively and collaboratively with individuals from different parts and levels of the organisation with different backgrounds and perspectives.
Passionate about Funding Circle’s mission and values.
Experience in Fintech, ideally lending.
A track record of customer experience transformation
Both consumer and SME exposure.

Skills

Product Management
Design
Engineering
AI
Claude Code
Codex
Communication
Interpersonal skills
Collaboration

Location

London

Work Type

Hybrid
3 days in the office

Experience Level

7+ Years

Salary/Compensations

Competitive Salary

Benefits

Benefit allowance tailored to individual life and family
Private medical and dental
Health assessments
Access to a digital GP
Life assurance
Share schemes
Financial coaching
Dedicated annual learning allowance
Electric car scheme
Cycle-to-work scheme
Season ticket loans
Award-winning parental leave policies
Support for fertility treatments
Subsidised Just Eat lunches

About the Company

We’re on a mission to back the UK’s small businesses like no one else.
Small businesses are the backbone of the economy, and we’re here to help them win.
We’ve built a platform that uses clever data to get them the funding they need in minutes, not weeks.
At Funding Circle, we have the restless energy of a fintech start-up with the stability of a public company.
It’s a unique mix that gives Circlers the autonomy to take ownership and the scale to make an impact that truly counts.
We’re a high-performing team that chooses to lift each other up.
We challenge, we champion, and we have each other’s backs - because we know that when we stand together, we move faster and build better.
The impact is real: Last year alone, the businesses on our platform generated £7.2bn for the UK economy.
Come and join a mission that matters!
We’re building a place where everyone truly feels they belong.

Equal Opportunity

Even if your past experience doesn't align perfectly with every requirement, we'd still love to hear from you.