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About the Role
Serves as an operational partner to Sales and cross-functional business teams to prioritize work, resolve operational challenges, coordinate projects, and provide analytics and insights. The Specialist provides operational guidance and advertising fulfillment data to enable Sales to respond quickly to client opportunities. This role coordinates cross-functional communication, oversees operational priorities, and ensures project work is completed accurately, efficiently, and timely. The Specialist also owns key reporting processes and dashboards, supports workflow management, quality assurance, process documentation, and collaborates on continuous process improvement. By developing expertise in advertising systems, products, and fulfillment processes, this role identifies opportunities to improve operational efficiency, enhance the customer experience, and support scalable growth.
Responsibilities
- Serve as a primary operational partner for Sales, Finance, Product, Marketing Automation, fulfillment teams and technology vendors by evaluating business needs, establishing priorities, and coordinating successful execution of advertising initiatives.
- Provide data and insights for sales specific to inventory availability, campaign execution, fulfillment capabilities, and reporting to support client opportunities and enable efficient go-to-market execution.
- Own the Revenue Operations support queue by assessing business priorities, determining appropriate resolution paths, coordinating cross-functional resources, and driving timely issue resolution while identifying opportunities for operational improvement.
- Develop, maintain and improve departmental documentation, standard operating procedures, workflow documentation, and knowledge resources.
- Support quality assurance, troubleshooting, testing, and operational readiness for new products, technologies, and system enhancements.
- Collaborate with cross-functional teams on strategic projects, product launches, system implementations, and process improvement initiatives by managing deliverables, recommending enhancements and ensuring successful adoption.
Requirements
- Bachelor's degree or equivalent combination of education and experience.
- 2+ years of experience in advertising operations, digital media, marketing operations, business operations, or project coordination.
- Strong organizational skills with exceptional attention to detail.
- Excellent written and verbal communication skills.
- Analytical mindset with the ability to interpret operational data and identify trends.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency in Microsoft Office and Google Workspace.
- Interest in advertising technology, digital publishing, and operational excellence.
- Desire to learn technical systems and build expertise across Revenue Operations.
Skills
- Microsoft Excel
- Google Workspace
- Jira or similar
- SharePoint or knowledge management platforms
- Workflow documentation tools
- Microsoft PowerPoint
- Google Ad Manager fundamentals
- Naviga fundamentals
- Digital advertising concepts
- Project coordination tools
Location
- Chicago
- New York City
- Detroit
- Cleveland
- Grand Rapids
- Houston
Work Type
- Onsite
- Remote
- Hybrid
Experience Level
- Associate
Education Level
- Bachelor's degree
Salary/Compensations
- $60,000 to $75,000
Benefits
- Retirement plan savings contributions
- Bonus opportunities based on individual and company performance
About the Company
- Crain Communications is a leading business news and information company with a portfolio of 24 media brands that provide indispensable coverage and data for professionals globally and across sectors, including advertising, automotive, energy, finance, healthcare, staffing, and workforce solutions. Many of Crain’s brands are the most influential media properties in the industries and communities they serve, including Ad Age, Automotive News, Pensions & Investments, Modern Healthcare, Staffing Industry Analysts, as well as Crain’s regional business brands. For more than a century, our dedication to deep sector expertise and journalistic integrity has enabled us to provide trusted insights across all our platforms, empowering today’s business leaders to make industry-shaping decisions.
Equal Opportunity
- Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
- The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)