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About the Role
As a Data Analyst within the Operational Performance Team, you will strengthen the data-driven way of working within the COO domain. You will develop strong knowledge on day-to-day processes, build data models, and conduct data analysis. You ensure timely and adequate reporting towards senior stakeholders, providing a single source of truth to steer organizational ambitions and key performance indicators.
Responsibilities
- Designing and developing statistical deep dive analysis on operational processes
- Providing strong visualisations and numerical insights for periodical projects and day-to-day operations
- Supporting ING group, Executive Committee ING Domestic Bank Netherlands and COO NL management reporting
- Supporting junior data analysts in their data models
- Identifying functional and non-functional requirements from stakeholders focused on delivering high quality automated data solutions for operations
- Maintaining day-to-day dashboards and providing answers to ad-hoc data requests
- Providing analytical support for yearly budgeting of the domains
- Supporting the development and implementation of sustainable and maintainable data solutions
- Challenging the current way-of-working and finding opportunities to make real impact
Requirements
- An HBO/WO (Bachelor/Master) education in a quantitative field and/or proven experience in this field
- 3-5 years of experience with statistical data analysis and data frameworks
- Familiarity with operational bank processes, IT-tooling and service concepts
- Broad practical experience with techniques on data preparation and analysis (SAS, Python, SQL etc.)
- Experience with dashboard tooling (Cognos, PowerBI etc.)
- Experience with stakeholder management
- Pro-actively search for improvements and implement them where possible
- Strong analytical skills and numerical insight, result-oriented with an eye for improvement potential
- Ability to communicate in both Dutch and English
Skills
- Data analysis
- Data modeling
- Reporting
- SAS
- Python
- SQL
- Cognos
- PowerBI
- Stakeholder management
- Analytical skills
- Numerical insight
Location
- Netherlands
Work Type
- Hybrid working
Experience Level
- Medior
- 3-5 years
Education Level
- HBO/WO (Bachelor/Master)
Salary/Compensations
- 13th month salary
- 8% Holiday payment
Benefits
- 25-28 vacation days depending on contract
- Pension scheme
- Personal growth and challenging work with endless possibilities
- An informal working environment with innovative colleagues
About the Company
- COO Netherlands is an operational environment within ING, focused on being customer-focused, people, and data-driven.
- The Operational Performance Team models and performs analyses on multiple domains within COO, including contact centres, loans, daily banking, mortgages, and more.
- We strive for excellent service for our customers within a streamlined operational organisation.
- Our team creates targeted analyses, providing continuous insight to support operational teams in driving customer-oriented improvements.