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About the Role
We are seeking a proactive and technically proficient Technology Support Engineer to join our expanding IT team. This role serves as the escalation point for end-user support within our Microsoft 365 and Windows environment, ensuring employee productivity and smooth technology operations.
Responsibilities
- Resolve escalated end-user incidents, including Microsoft 365 and business applications, identity and access, and endpoint issues.
- Support device builds, deployments, updates, and troubleshooting for laptops, desktops, and peripherals.
- Maintain and support Teams, SharePoint, OneDrive, Exchange Online, and other collaboration tools.
- Provide hands-on office support, including basic WiFi/LAN, printers, docking stations, and meeting room technology.
- Collaborate with other engineers, infrastructure, and security teams to enhance service quality.
- Maintain accurate and up-to-date documentation and asset records.
Requirements
- 2-4 years of experience in IT support.
- Strong knowledge of Windows 11 and Microsoft 365.
- Experience with Intune or similar device management platforms.
- Solid troubleshooting abilities.
- Customer-focused mindset.
- Clear communicator who thrives in a fast-paced environment.
Skills
- Windows 11
- Microsoft 365
- Intune
- Device management
- Troubleshooting
- Customer service
- Communication
- Microsoft certifications (MS900, MD102, AZ900)
- ITIL Foundation
- PowerShell
- Automation
Location
- Toronto
Work Type
- Onsite
Experience Level
- 2-4 years
About the Company
- Monex is a leading global financial solutions provider, offering a complete set of tools to support business growth and strategic financial operations.
- We specialize in FX risk management and international payments, helping corporate and institutional clients design tailored FX solutions to navigate currency volatility with confidence.
- Our team of FX specialists implement well-considered currency strategies, offering dedicated support to help clients manage their payment needs – whether for goods, services, or direct investments.
- In 2023, Monex facilitated $309 billion in FX turnover, managed $10.7 billion in assets, and processed 8.5 million transactions.
- With offices across North America (Canada, the US, and Mexico), Asia (Singapore), and Europe (the UK, Spain, and the Netherlands), we serve over 66,000 clients worldwide.
- By combining global reach with deep local market expertise, Monex enhances businesses with a suite of financial solutions and FX market analysis to help optimize efficiency, mitigate currency risk, and protect margins in an increasingly complex financial landscape.
- Our corporate client experience is further enhanced by our dedicated sector expertise across a range of industries.
Equal Opportunity
- If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!