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About the Role
The Data Operations Coordinator supports the Data Strategies & Operations team by providing consistent daily processing coverage, accurate data maintenance, and operational backup across gift processing, reconciliation support, Siriusware-related workflows, and departmental deposit activity. The role serves as an operational bridge between daily processing needs and system-supported functions, strengthening redundancy and supporting the department's work.
Responsibilities
- Process daily gifts and membership-related transactions ensuring accuracy, timeliness, and appropriate supporting documentation.
- Prepare and support weekly departmental deposit activity, including coordination of supporting documentation and follow-through on routine processing steps.
- Assist with reconciliation-related activities, including research, exception and discrepancy handling, and support for ERP-related data review.
- Support ticketing system workflows, digital card processes, and related data quality review, including followup on exceptions and record cleanup.
- Maintain constituent and donor records with attention to duplicate management, coding accuracy, gift documentation, and data integrity standards.
- Serve as a trained backup for key daily operations to ensure coverage during absences or peak-volume periods.
- Document procedures, update process notes, and participate in cross-training to support consistent team coverage and operational resilience.
- Assist with testing, cleanup, reporting, and project support related to CRM, middleware, ticketing, and other data operations initiatives.
- Respond to routine internal questions related to gift and data operations, escalating complex issues to the appropriate team member or manager.
- Other related duties as assigned.
Requirements
- Two or more years of experience in data entry, gift processing, records management, database administration support, advancement services, finance operations, or a related administrative/data operations role.
- Strong attention to detail and ability to maintain accuracy while managing repetitive, deadline-driven processing work.
- Proficiency with databases, spreadsheets, and shared documentation platforms.
- Familiarity with Microsoft Copilot or other AI enabled tools.
- Competence with Microsoft Office Suite.
- Ability to follow documented procedures, identify exceptions, ask clear questions, and escalate issues appropriately.
- Strong organizational skills, sound judgment, and ability to balance daily processing with cross-training and project-support assignments.
- Clear, professional communication skills and ability to collaborate with internal partners.
- Commitment to data quality, confidentiality, and continuous process improvement.
Skills
- Data entry
- Gift processing
- Records management
- Database administration support
- Advancement services
- Finance operations
- Administrative/data operations
- Database proficiency
- Spreadsheet proficiency
- Shared documentation platform proficiency
- Microsoft Office Suite proficiency
- Raiser's Edge NXT (preferred)
- Siriusware (preferred)
- Unit4 (preferred)
- Omatic (preferred)
- Microsoft Copilot (familiarity)
- AI enabled tools (familiarity)
- Following documented procedures
- Identifying exceptions
- Asking clear questions
- Escalating issues
- Organizational skills
- Sound judgment
- Balancing tasks
- Professional communication
- Collaboration
- Data quality commitment
- Confidentiality commitment
- Continuous process improvement commitment
Location
- Onsite
Work Type
- Full-time
- Onsite
- Hybrid (potential)
Experience Level
- Two or more years of experience
Salary/Compensations
- $55,000-$60,000
Benefits
- 15 Vacation Days
- 13 Paid Holidays
- 12 Sick Days
- Health and Dental Insurance Coverage
- 401K
- Pension Plan
About the Company
- The New York Botanical Garden
Equal Opportunity
- EOE