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About the Role

As a Customer Care Consultant at RIB, you will play a key role in helping construction professionals get the most value from their software solutions. Acting as a trusted advisor and primary point of contact, you will support customers using RIB construction software, including RIB Candy, a leading platform for cost estimation, quantity surveying, project control, and tender management. Working as part of a global Customer Care team, you will help customers resolve technical and functional challenges, optimize their workflows, and improve productivity across their estimating and commercial processes. Through your expertise, problem-solving skills, and customer-focused approach, you will contribute directly to customer satisfaction, retention, and long-term success.

Responsibilities

Provide technical and functional support to customers using RIB Candy and other RIB software products.
Assist users with workflow support related to Cost Estimation, Quantity Surveying, Tendering, Project Cost Management, Construction Commercial Processes.
Respond to customer support enquiries via phone, email, and support platforms in a professional and timely manner.
Diagnose, investigate, and resolve software-related issues and customer incidents; escalate complex technical or customer satisfaction issues when required.
Track customer cases through to resolution while maintaining clear and proactive communication.
Collaborate with product, development, and support teams to resolve customer challenges efficiently.
Document software issues, resolutions, and product improvements.
Create and maintain knowledge base articles and help centre content.
Contribute to continuous improvement initiatives that enhance the overall customer experience.
Share knowledge and best practices across the global Customer Care organization.

Requirements

Experience in Quantity Surveying, Cost Estimation, Construction Commercial Management, or a related construction discipline (preferably RIB Candy experience).
A natural curiosity and investigative mindset, with the ability to analyse problems, identify root causes, and deliver effective solutions.
A strong customer-centric approach, combining active listening, empathy, and patience to understand customer needs and provide high-quality support and guidance.
The ability to remain composed and solution-focused in a fast-paced environment, managing competing priorities and challenging situations with professionalism.
Strong analytical capabilities, enabling you to interpret data, assess processes, identify trends, and transform insights into meaningful recommendations and reporting.
A collaborative mindset and proven ability to work effectively within cross-functional teams, positively influencing outcomes and driving resolution without relying on formal authority.
Excellent verbal and written English communication skills (minimum Level C1).

Skills

RIB Candy
Software Support
Quantity Surveying
Cost Estimation
Construction Technology
Customer Support
Incident Management
Workflow Optimization
Problem-Solving
Customer Satisfaction
Retention
Analytical Skills
Communication Skills

Location

London

Work Type

Hybrid
Full Time
Permanent

Experience Level

Experience in Quantity Surveying, Cost Estimation, Construction Commercial Management, or a related construction discipline
Previous experience supporting software users, customers, or internal stakeholders

Benefits

Personalized onboarding
Organized networking
Trust-based working hours
Flexible working hours (flex time)
Workations
Option to work hybrid or remotely
Schneider Electric stock ownership program (UKSEOP)
Company sponsored pension scheme
Company sponsored supplementary healthcare (BUPA)
Life insurance
Career development and personalized professional growth
Team- and role-based training
Personalized development opportunities
National and international career opportunities within the RIB Group and the Schneider Electric corporate network
Room for ideas and active participation
Digital infrastructure
Regular employee events

About the Company

Driven by transformative digital technologies and trends, we are RIB and we’ve made it our purpose to propel the industry forward and make engineering and construction more efficient and sustainable.
Built on deep industry expertise and best practice, and with our people at the heart of everything we do, we deliver the world's leading end-to-end lifecycle solutions that empower our industry to build better.
With a steadfast commitment to innovation and a keen eye on the future, RIB comprises over 2,500 talented individuals who extend our software’s reach to over 100 countries worldwide.
We are experienced experts and professionals from different cultures and backgrounds and we collaborate closely to provide transformative software products, innovative thinking and professional services to our global market.
Our strong teams across the globe enable sustainable product investment and enhancements, to keep our clients at the cutting-edge of engineering, infrastructure and construction technology.
We know our people are our success – join us to be part of a global force that uses innovation to enhance the way the world builds.
Find out more at RIB Careers.

Equal Opportunity

RIB is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.