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About the Role

Johnson & Johnson is seeking a Platform Engineer – Customer Service to be located in Raritan, NJ, with potential remote options. This role is a global engineering leader for the MedTech Global CXM Platform in Microsoft Dynamics, focused on creating a connected ecosystem of platform, data, and intelligence. The position is responsible for defining and executing the technical strategy, architecture, engineering standards, and platform capabilities that power future AI-driven commercialization experiences across MedTech.

Responsibilities

Define and evolve the technical architecture for the Butterfly CXM platform.
Establish the engineering strategy for shared service integration, full stack requirements to support adoption at scale including establishing gateway services, and runtime capabilities.
Build the foundational frameworks, SDKs, APIs, and developer platforms supporting CXM adoption across all pods and future use cases.
Lead development of reusable agent frameworks, skills definition, and agent integration strategies.
Establish enterprise standards for MCP, A2A, and A2UI interoperability across all AI capabilities.
Create a shared catalog of AI services, tools, agents, and business capabilities that can be reused across the Workbench ecosystem.
Partner closely with AI Core teams to implement governed agent execution, observability, security controls, discoverability, and platform operations.
Ensure Microsoft Dynamics capabilities consume and contribute to the broader J&J enterprise technology ecosystem through interoperable APIs, shared services, and standardized platform contracts.
Define engineering quality metrics that measure platform reuse, service adoption, reliability, release velocity, developer productivity, and AI solution effectiveness.
Build an engineering organization capable of supporting the long-term AINF roadmap, including future releases supporting AI channels, AI production, autonomous execution capabilities, and expanded enterprise adoption.

Requirements

7+ years of software engineering experience delivering enterprise-scale digital products, platforms, and distributed systems.
4+ years serving as a lead architect, principal engineer, or engineering lead responsible for platform architecture and technical strategy.
2+ years developing and using AI agents and orchestration platforms.
Demonstrated experience leading large-scale platform modernization initiatives and establishing enterprise engineering standards.
Proven track record building reusable platforms, frameworks, SDKs, and developer ecosystems rather than standalone applications.
Experience operating within highly regulated or complex enterprise environments.
Expert in applicable domain/products and in the tech stack used within the J&J MedTech CxM domain, principally with Microsoft Dynamics, Azure, Co-Pilot and Co-Pilot Studio.
Expert in Platform Development and Commercial business processes including the application of software solutions to solve business problems and accelerate new product introduction.
Demonstrable experience leading teams of employees and/or contractors, including goal setting and career development.
Experience with API Gateway, MSD Connectors, Lambda, EKS, EC2, SNS, SQS, EventBridge, DynamoDB, RDS, S3, CloudFront, CloudWatch, IAM, Secrets Manager.
Demonstrated experience designing and implementing enterprise AI ecosystems including: Large Language Model (LLM) integrations, Agent-based systems, Multi-agent architectures, Agent orchestration, Retrieval-Augmented Generation (RAG), Tool-calling frameworks, Skills-based architectures, Context engineering, AI observability, AI governance, Agent-to-Agent (A2A) workflows, Model Context Protocol (MCP) integrations.
Hands-on expertise with Git, Jenkins, Terraform, Kubernetes, Docker, Infrastructure-as-Code, Platform observability.
Deep working knowledge of the XENA platform including: XENA engineering principles and standards, engineering accelerators, AI-enabled SDLC capabilities, coding workflows, PR workflows, Enterprise architecture standards, JPM deployment framework and pipeline standards, Enterprise CI/CD governance, Approved engineering tooling and delivery patterns, AI-enabled SDLC acceleration capabilities.

Skills

Capacity Leveling
Collaboration
Consulting
Contingency Planning
Controls Compliance
Critical Thinking
Human-Computer Interaction (HCI)
IT Service Continuity Management (ITSCM)
Management Systems Implementation
Organizing
Performance Measurement
Software Development Management
Tactical Planning
Technical Credibility
Technical Development
Technical Writing
Technologically Savvy

Location

Raritan, NJ
Remote

Work Type

Remote
Hybrid

Experience Level

7+ years of software engineering experience
4+ years as a lead architect, principal engineer, or engineering lead
2+ years developing and using AI agents and orchestration platforms

Salary/Compensations

$102,000.00 - $177,100.00

Benefits

Consolidated retirement plan (pension) and savings plan (401(k))
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year (varies by state)
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year

About the Company

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.
Learn more at jnj.com
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Equal Opportunity

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law.
We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.