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About the Role
Responsible for reviewing fraudulent activity alerts from fraud detection systems and reports, taking appropriate action to minimize financial losses.
Responsibilities
- Investigate alerts and reports related to potential misuse of products and services, including account fraud, wire fraud, loan fraud, and identity theft.
- Implement fraud loss prevention measures such as extending check holds or locking at-risk accounts.
- Maintain account notes in all appropriate systems.
- Escalate potential fraud cases to appropriate team members.
- Adhere to all Credit Union policies, procedures, and regulatory requirements.
- Participate in required training, including Bank Secrecy Act (BSA) training.
- Participate in Credit Union teams, projects, and strategic initiatives.
- Perform additional duties and special projects as assigned.
- Embrace and apply HVCU’s guiding principles, including Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and Lean Six Sigma practices.
- Support Credit Union initiatives through teamwork and professionalism.
- Maintain regular and predictable attendance and punctuality.
Requirements
- High School Diploma, General Education Development (GED) certificate, or state authorized high school equivalent certificate required.
- Minimum 2 years of internal and/or external customer support and service experience required.
Experience Level
- Minimum 2 years
Education Level
- High School Diploma or GED equivalent
Benefits
- Base & Variable Pay Structures
- Paid Personal, Holiday & Volunteer Time Off
- Professional Development & Training
- Student Loan Repayment & Tuition Reimbursement Programs
- Medical, Dental & Vision Coverage
- 401(k) With Employer Match & Non-Elective Employer Contribution
- Life, Short-term & Long-term Disability Insurances
- Discounted Loan Rates & Fees
About the Company
- Hudson Valley Credit Union offers a supportive, community-focused culture, competitive benefits, and opportunities to grow your career while making a meaningful impact.
- Join a Great Place to Work!
Equal Opportunity
- Hudson Valley Federal Credit Union is an AA/EEO employer committed to equal opportunity and employee diversity.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law.