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About the Role
We are seeking a proactive, customer-focused Concierge to join our dynamic team in London, dedicated to delivering outstanding customer service and making a difference in people's daily lives.
Responsibilities
- Greet residents and visitors warmly, making them feel at home.
- Handle queries and assist with maintenance requests.
- Address issues promptly, from maintenance to emergencies, and escalate concerns to the building manager as needed.
- Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
- Handle and record deliveries for residents ensuring smooth communication and pick up.
- Keep the concierge area and lobby looking presentable.
- Perform safety checks, including H&S hazards, fire alarm, emergency lighting, and smoke vent testing.
- Offer advice and recommendations about the local area to enhance residents’ experience.
Requirements
- Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
- Excellent communication skills – both written and verbal.
- Health & safety qualifications are advantageous but not essential.
- A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.
- Must live no more than a 60-minute commute from the site.
Skills
- Customer Service
- Security
- Communication
- Problem-Solving
- Health & Safety
- Attention to Detail
Location
- London
Work Type
- Full-time
- Night shift
Experience Level
- Customer service or security background valued
Salary/Compensations
- £29,870
Benefits
- 20 Days Annual Leave (Pro Rata) + Bank Holidays + Your Birthday Off
- Cycle to Work Scheme
- MediCash
- SmartHealth – Online health services for you and your immediate family
- Eye Care Vouchers
- Perkbox Rewards
- Company Social Events
- Pension Plan