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About the Role
As Head of Operations for Klarna Financial Services UK (KFSUK), you will hold the SMF3 designation and sit on the KFSUK Board as an Executive Director. You will own multiple senior manager function areas, make executive decisions on escalated issues, and manage service agreements. You will report to the Head of KFSUK and the KFSUK Board, collaborating with Klarna domains to ensure integrated operations.
Responsibilities
- Hold executive accountability for KFSUK's Operations, Financial Crime, Fraud, Customer Service, Credit, and Consumer Duty functions, deciding on issues escalated from function leads.
- Sit on the KFSUK Board as an Executive Director, contributing to governance, strategic direction, and the company's long-term success.
- Manage Intra-Group Service Agreements and external outsourcing agreements, holding providers accountable to their service level agreements.
- Identify, manage, and report on operational risk across the operations function.
- Chair KFSUK's Consumer Duty Forum and represent Operations on other KFSUK committees as needed.
- Own, review, and update KFSUK's policies and routines to keep them aligned with regulatory requirements and strategic goals.
- Build and maintain relationships with stakeholders across Klarna to keep KFSUK's operations integrated with the wider business.
Requirements
- At least 10 years in a senior operational leadership position with direct experience in UK payments or financial services.
- At least 8 years overseeing service agreements and vendor management.
- 7+ years working in risk management within a financial services context.
- Understanding of FCA's Consumer Credit regulations and Electronic Money Regulations for a regulated e-money institution.
- Ability to stay ahead of regulatory change.
- Experience leading diverse teams and communicating regulatory and compliance issues clearly to various audiences.
- Comfort navigating boardroom dynamics.
- FCA approval required.
- Must operate under the ongoing conduct standards of the Senior Managers Regime.
Skills
- Operational Leadership
- UK Payments/Financial Services Operations
- Service Agreements Management
- Vendor Management
- Risk Management
- FCA Regulations (Consumer Credit, Electronic Money)
- Regulatory Change Management
- Team Leadership
- Stakeholder Communication
- Boardroom Navigation
Location
- London, UK
Work Type
- Hybrid
Experience Level
- Senior Operational Leadership (10+ years)
- Service Agreements/Vendor Management (8+ years)
- Risk Management (7+ years)
About the Company
- Klarna is building an everyday finance network, helping over 120 million consumers across 26 countries save time and money, and worry less about their finances.
- Working at Klarna means taking on problems most companies never get to solve and being hands-on with technology like AI.
Equal Opportunity
- Non-obvious backgrounds are welcome.
- Diversity of skills, perspectives and backgrounds is how we create, innovate, and disrupt like no other.