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About the Role
At Soho House, a Runner is responsible for preparing tables, serving orders, explaining meals, and facilitating collaboration between kitchen and servers. The goal is to provide members and guests with outstanding customer service and actively help to improve their overall dining experience. A successful Runner thrives in a fast-paced environment, can problem solve in high-pressure situations, and remain calm, approachable, and professional.
Responsibilities
- Refill water glasses and coffee cups, clear finished dishes, crumb the table, replenish all table supplies, expedite food orders
- Accommodate special requests from guests or alternative solutions that better suit business needs or advise management
- Ensure the delivery of a seamless service by thinking quickly on your feet, managing/anticipating guest and member needs
- Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members/guests
- Adhere to health and safety policy (allergy procedures) and all Company processes, procedures, standards, and applicable laws
- Work as one team to serve members and guests their food and/or drink items in a timely manner and support the team by running items from expo and service bar
- Clean and stock server alley and expo area
- Knowledge of the menu, with the ability to make suggestions when asked by members and/or guests
Requirements
- Minimum of 2+ years’ experience in a similar capacity
- Thrive in fast-paced, high-volume environments and maintain calm through quickly and effectively problem-solving under pressure
- Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
- Must be able to demonstrate competency as outlined in the training schedule and Club School
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed
- Ability to take direction, work in a team environment and autonomously
- Tips certified and POS knowledge
- Must be able to seize, grasp, turn and hold objects with hands
- Must be able to work on your feet for at least 8 hours
- Fast-paced movements are required to go from one part of the club to others
- Must be able to move, pull, carry, or lift at least 40 pounds
- Occasionally kneel, bend, crouch and climb as required
Skills
- Problem-solving
- Customer service
- Teamwork
- Communication
Location
- New York
Work Type
- Full-time
Experience Level
- 2+ years
Salary/Compensations
- $12—$12 USD
Benefits
- Competitive compensation packages
- Global benefits and perks
- Training to develop technical and managerial skills
- Medical, Dental & Vision (for full-time employees)
- Retirement fund with a 2% match (for full-time employees)
- Sick days + vacation days (for full-time employees)
- Career progression domestically or internationally
- Soho Impact initiatives
- Extensive range of internal and external courses
- Access to Cookhouse & House Tonic events
- Access to Team Events
- Provided team meal during duty
About the Company
- Soho House offers competitive compensation packages that feature global benefits and perks.
- Soho House can progress your career domestically or internationally as well as managerially or technically.
- Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability.
- Learning & Development: An extensive range of internally and externally run courses are available for all employees.
- Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, trainings and events. Available to all.
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
- Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.