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About the Role

We are seeking an Engineering Assistant Manager – Energy Systems Product Health to lead the technical health of energy systems products following launch. Serving as the technical leader and primary point of contact for the Energy Systems Product Health team, you will guide cross-functional teams through the triage, investigation, and resolution of complex product issues. This role combines energy systems expertise, technical planning, and cross-functional leadership to improve product reliability and drive lasting corrective actions.

Responsibilities

• Lead the Energy Systems Product Health team in resolving technical issues across electrical, mechanical, software, controls, and systems integration disciplines.
• Own product issue triage, including scope, priority, team assignment, resource needs, and escalation based on customer impact, business priorities, and technical risk.
• Facilitate Product Health reviews and communicate technical status, risks, priorities, and resolution plans to key stakeholders.
• Drive root cause analysis, containment, corrective action, validation, and engineering changes through successful resolution.
• Analyze telematics, diagnostic logs, field performance, manufacturing, testing, and warranty data to identify emerging trends and prioritize engineering efforts.
• Strengthen Product Health processes, workflows, governance, and issue management using tools such as JIRA, Smartsheet, and Microsoft Excel.
• Mentor engineers through technical guidance, knowledge sharing, and constructive feedback.
• Participate in design reviews and launch-readiness activities to support the transition from product development to Product Health approximately six months after launch.
• Apply lessons learned from field and product issues to improve future product development.
• Travel up to 25%.

Requirements

• Bachelor's degree in Electrical, Mechanical, Systems Engineering, or a related engineering discipline.
• 5+ years of professional individual contributor engineering experience in product development, sustaining engineering, reliability, or product health.
• 1+ year of engineering leadership experience.
• Hands-on background with lithium-ion batteries, fuel cells, chargers, power electronics, or energy storage systems.
• Strong systems-level troubleshooting and root cause analysis skills.
• Proven success prioritizing multiple complex technical issues and coordinating cross-functional engineering teams through resolution.
• Strong communication and organizational skills, including influencing and aligning stakeholders without direct authority.
• Track record of mentoring engineers and supporting technical development within collaborative teams.
• Willingness to travel up to 25%.

Skills

• Lithium-ion batteries
• Fuel cells
• Chargers
• Power electronics
• Energy storage systems
• Systems-level troubleshooting
• Root cause analysis
• JIRA
• Smartsheet
• Microsoft Excel
• CAN/CANopen
• Controls
• Software integration
• Vehicle systems

Location

• Rochester, New York

Work Type

• On-site
• Full-time

Experience Level

• 5+ years of professional individual contributor engineering experience
• 1+ year of engineering leadership experience

Education Level

• Bachelor's degree in Electrical, Mechanical, Systems Engineering, or a related engineering discipline.
• Master's degree in Engineering, MBA, and/or PMP certification.

Salary/Compensations

• $118,590 - $152,040 per year

Benefits

• Relocation assistance may be available.
• Competitive Salary
• Performance Bonus
• Generous Paid Time Off and 13 Paid Holidays
• Affordable Medical plans and no-cost Dental & Vision options
• 100% 401(k) match up to 6%
• Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
• Tuition Assistance Program
• Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
• Recognition and Kaizen (continuous improvement) Reward Programs
• Meaningful opportunities for personal and professional development
• Best in class work culture!

About the Company

• Toyota Material Handling North America (TMHNA), the industry leader in forklift sales, comprises two main brands: Toyota Material Handling and The Raymond Corporation.
• We believe investing in the best people, products, and processes will fuel our future success, and we will always be driven by our foundational principles of “respect for people” and “continuous improvement”.
• With opportunities across North America, we are confident you will find the right position within TMHNA that can help you build a long, fulfilling career.