Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this Customer Service Assistant role.
Rezi rewrites your resume against Vita Group's job description. Free.
Tailor your resume to this Customer Service Assistant role.
Rezi rewrites your resume against Vita Group's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Customer Service Assistant posting at Vita Group — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Customer Service Assistant posting at Vita Group — free, in seconds.
About the Role
Vita Student is seeking a Customer Service Assistant to deliver a luxury, home-from-home experience for residents, starting their day with luxury breakfast offerings.
Responsibilities
- Provide exceptional and personalized service to residents by anticipating and delivering to their needs.
- Offer information on local attractions and handle inquiries with a focus on creating a seamless and positive experience.
- Greet and welcome residents and guests with a warm, friendly, and vibrant attitude at the front of house/reception.
- Be available for resident questions.
- Ensure facilities are respected by residents and guests.
- Maintain the upkeep of the premium site and facilities, ensuring communal areas are cleaned and maintained to a high standard.
- Deliver solutions to issues or challenges that may arise.
- Conduct block walks every 4-6 hours, surveying and reporting on all areas of the building.
- Manage and store parcels correctly for easy resident access.
- Act as the primary point of contact for any potential incident or emergency onsite.
- Maintain waste management areas adhering to health and safety regulations.
- Prepare, cook, and present a variety of breakfast foods in a timely manner.
- Maintain a clean and organized kitchen workspace.
- Adhere to food safety regulations.
- Monitor produce stock levels and communicate needs to the site manager.
- Assist in ordering produce to maintain appropriate inventory.
- Ensure the kitchen and breakfast areas are clean and tidy.
- Deep-clean specific equipment or appliances such as fridges and ovens as required.
- Replenish refreshment stock, such as coffee beans, tea bags, milk, and vending machine food products.
Requirements
- An experienced customer service professional, well-versed in delivering premium experiences to residents and guests.
- Demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
- A background in a fast-paced kitchen environment with an awareness of kitchen regulations.
- Technologically astute, capable of using various technology systems and software.
- Deliver a diverse and equal approach to colleagues and residents.
- Excellent communication skills.
- Adaptability, creativity, and positivity.
- Resilience, with an ability to effectively navigate unexpected situations.
- Able to carry out tasks that may involve extended periods of standing and repetitive movements.
- Flexibility to be available as required to ensure continuous service.
- All offers of employment are subject to satisfactory pre-employment checks, including Disclosure & Barring Service (DBS) checks.
- Must have the Right to Work in the UK; sponsorship is not offered.
Skills
- Customer service
- Communication skills
- Adaptability
- Creativity
- Positivity
- Resilience
- Technologically astute
- Multi-lingual skills (welcomed)
Location
- Lewisham
Work Type
- Part-time
- Fixed term contract
Experience Level
- Experienced customer service professional
- Experience in a fast-paced kitchen environment
Salary/Compensations
- £14.80 per hour
Benefits
- Generous benefits
- 28 days paid holiday (pro-rata) including England & Wales Bank Holidays
- Birthday off work
- Perkbox account with lifestyle perks
- Royal London Pension (3% company contribution, 5% employee contribution)
- Annual parties and events
- Recognition programmes (e.g., employee of the month)
- Career development opportunities (Bronze, Silver, Gold & Platinum training)
- 24/7 Employee Assistance Programme
About the Company
- Vita Student creates premium student accommodation and unforgettable experiences for a global community of ambitious students.
- We provide industry-leading spaces, first-class services, vibrant communities, and exceptional support.
- Our residences are home to students from around the world, providing an environment where they can live without limits and focus on achieving their ambitions.
- We operate in a multi-cultural environment, welcoming colleagues and residents from diverse backgrounds.
Equal Opportunity
- Vita Student operates a multi-cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.