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About the Role
We are seeking a FUN, PASSIONATE, and WELCOMING Hotel Receptionist to join our FANTASTIC TEAM at Novotel London Blackfriars. This role involves providing excellent guest service, responding to queries, and offering local recommendations.
Responsibilities
- Provide a seamless check-in/check-out experience
- Respond promptly to guest queries and ensure their satisfaction
- Offer recommendations on local activities, dining and entertainment
- Identify priority guests, VIPs and ensure their rooms are checked prior to arrival and placed with relevant VIP amenities
- Coordinate with the Duty Manager to provide excellent guest service
- Handle guest messages and room moves as needed
Requirements
- Must have eligibility to work in the UK
- Previous receptionist or customer service experience
Skills
- Strong communication skills
- Knowledge of London’s activities, restaurants and local attractions
Location
- London
Work Type
- Full-Time
- Permanent
Salary/Compensations
- £30,014 per annum
Benefits
- Discount Card for Accor Hotels Worldwide
- 2 x Complimentary stays in UK hotels (Bonus Breaks Vouchers)
- Eyecare Vouchers
- Merlin Discount
- Training & Development
- Additional holidays with service
- Recommend a friend scheme
- Employee Advisory Service
About the Company
- Novotel London Blackfriars welcomes employees as they are, supporting their growth and learning. The company aims to make work purposeful and allow employees to explore limitless possibilities within the company, imagining the future of hospitality.