Customer Service Representative October 2026
Paper Alternative Solutions, Inc · Latham, NY, US
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About the Role
As a Call Center Representative, you will serve as a key point of contact for customers seeking assistance by phone. In this role, you will manage incoming calls, respond to questions, resolve issues, and provide clear, courteous support to ensure a positive customer experience. The position requires strong communication skills, professionalism, and the ability to work efficiently in a high-volume, service-focused environment.
Responsibilities
- Receive telephone calls and provide responses to callers.
- Identify situations that require further research and monitoring.
- Record all interactions in Microsoft Dynamics Customer Service module.
- Advise supervisor of issues and problems.
Requirements
- Bilingual candidates and recent college grads are strongly encouraged to apply.
Skills
- 6 months or more experience dealing with the public.
- Excellent communication skills to understand and effectively respond to callers.
- Analytical skills to rapidly review and interpret data.
- Excellent keyboarding skills with PC and Windows operating system.
- Interpersonal skill to respond in a concise and courteous manner.
Location
- In person
Work Type
- Full-time
Experience Level
- 6 months or more experience dealing with the public.
Education Level
- Recent college graduates encouraged to apply.
Salary/Compensations
- $16.50-$17.00 per hour to start
- $17.00-$17.50 per hour after 30 days
Benefits
- Paid sick leave is accrued starting on the first day of employment in compliance with New York State Paid Sick Leave law.
About the Company
- Paper Alternative Solutions Inc. is a woman-owned business process outsourcing and staffing company headquartered in Endicott, New York.
- Since 2011, we have partnered with government agencies, prime contractors, and private organizations to provide highly qualified professionals and operational support for large-scale programs and contracts.
- In addition to staffing services, we deliver document management, imaging, workflow automation, and business process solutions that help organizations operate more efficiently and securely.
Equal Opportunity
- Paper Alternative Solutions, Inc. is an equal opportunity employer, we value diversity and inclusion in the workplace.