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About the Role
Service and turndown guestrooms ensuring Firmdale exceptional standards whilst remembering the finest details in guest rooms and throughout the hotel.
Responsibilities
- Work efficiently to ensure guest room cleaning is completed on time.
- Use correct cleaning chemicals and microfiber cloths for designated surfaces.
- Make bed as per Firmdale SOP’S.
- Be knowledgeable of all the different types of beds and linen.
- Replace guest supplies and towels as per Firmdale’s SOP’s.
- Bring rejected or abused linen to the attention of the Floor Manager.
- Report immediately any damages or maintenance issues to the Floor Manager.
- Inform the Floor Manager, Head of Housekeeping, or Assistant, and immediately log any lost property items found in guest rooms or any public areas.
- Understand the Do Not Disturb (DND) procedure.
- Ensure that rooms not serviced are reported to the Floor Manager.
- Ensure the security of any assigned guest room keys.
- Follow the security procedure to protect both the guest and the hotel property.
- Be highly attentive to small details.
- Work as part of a team, assisting others when requested.
- Practice good communication with the Floor Manager, Head of Housekeeping, and Assistant.
- Demonstrate etiquette and standards in Firmdale Housekeeping SOPs.
- Consistently demonstrate Firmdale standards of customer service.
- Ensure your pantry is clean.
- Liaise with the linen porters regarding the linen and equipment needed in the pantry.
- Respond to all guest requests and report them to the Floor Manager.
- Check just before the end of your shift if any rooms require service.
- Be knowledgeable of hotel's fire and emergency procedures.
- Maintain a clean, hazard-free work environment at all times.
- Keep corridors, stairways all public and work areas clean and tidy at all times.
- Maintain a high standard of personal hygiene and appearance at all times.
- Have thorough knowledge of the hotel and the company.
- Carry out any other reasonable duty to assist in the smooth running of the company.
Requirements
- Ability to bend and twist and push and pull furniture.
- Ability to lift up to 25 pounds.
- Ability to work with cleaning chemicals and materials.
- Ability to communicate verbally and in writing using systems to update room status.
Skills
- Attention to details
Experience Level
- 2+ years of experience cleaning in a hospitality and/or residential setting
About the Company
- With 3 hotels in New York City and 8 in London, Firmdale sets a standard as a unique and exciting place to work.
- According to Company owners Tim and Kit Kemp, “Hotels should be living things not stuffy institutions.”