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About the Role

Oversee the day-to-day operations of a multi-brand, omni-channel business, supporting retailers, distributors, professional partners, and direct-to-consumer channels. Responsible for warehousing, logistics, customer fulfilment, and operational performance, while leading key operational projects and supporting growth initiatives.

Responsibilities

Lead end-to-end Order to Cash operations across B2B and DTC channels.
Own key operational KPIs including OTIF, SLA performance, inventory accuracy, warehouse and transport performance.
Manage daily operational activities, including order exceptions, logistics disruptions, inventory issues, and capacity planning.
Support inbound logistics and cross-border operations, providing guidance on import/export requirements, customs processes, and compliance.
Maintain and improve operational processes, systems, SOPs, and master data.
Lead inventory management activities, including stock reconciliations and controls with 3PL partners.
Act as the primary operational contact for warehousing, fulfilment, transport, and carrier partners.
Partner with Commercial, Marketing, Finance, Planning, and operational teams to support launches and business changes.
Support the onboarding and implementation of new customers and operational partners.
Provide leadership, support, and development to a team of Customer Service, Logistics, and Operations professionals.
Identify and implement opportunities to improve operational efficiency, scalability, customer experience, and cost performance.
Lead strategic operational projects, including warehouse transitions, network changes, and new operational capabilities.
Support business growth through continuous review of operational performance, ways of working, and service delivery models.

Requirements

Proven experience in Operations, Logistics, or Supply Chain management within a fast-paced multi-channel environment.
Strong understanding of warehousing, transport, inventory management, and customer fulfilment operations, including cross-border flows and customs/compliance requirements.
Experience managing 3PL providers and operational projects (e.g., warehouse transitions, network changes, new market/customer go-lives).
Strong affinity for process optimisation and technology-driven improvement, including AI-assisted tools.
Strong analytical, problem-solving, and stakeholder management skills.
Excellent communicator, able to influence and negotiate across functions and external partners.
Ability to lead, coach, and develop a team.
Advanced Excel skills.
Experience working with ERP systems, specifically NetSuite.
Experience with ERP/3PL integration work.
Organised, detail-oriented, and adaptable with a proactive approach.

Skills

Operations Management
Logistics Management
Supply Chain Management
Order to Cash Operations
KPI Management
Inventory Management
Stakeholder Management
Partner Management
Project Management
Process Optimisation
Data Analysis
Problem-Solving
Communication
Negotiation
Team Leadership
Coaching
Mentoring
Excel
ERP Systems
NetSuite
AI-assisted tools

Location

Office (Minimum 2 days a week)

Work Type

Fixed-term contract
Maternity Cover
Hybrid working

Experience Level

Manager

Salary/Compensations

Competitive salary
Discretionary annual bonus

Benefits

Hybrid working culture
Generous staff discount across brands
25 days holiday
Bank holidays
Summer Fridays (Early finish)
Vitality Private Healthcare Insurance
Cycle to Work scheme

About the Company

Unilever Prestige Hub Brands/Tatcha/Murad//Living Proof/K18 is committed to the equal treatment of all current and prospective employees.
We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes.
We also believe that a more inclusive workplace, where people of different backgrounds work together, ensures better outcomes for all staff.
From application to interview, we place inclusion at the heart of all we do.

Equal Opportunity

As an equal opportunities’ employer, Unilever Prestige Hub Brands/Tatcha/Murad//Living Proof/K18 is committed to the equal treatment of all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Unilever Prestige Hub Brands/Tatcha/Murad//Living Proof/K18.