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About the Role

The Project Support Specialist provides foundational technical understanding and project coordination for complex customer projects. This role bridges the gap between Project Manager and Project Account Manager by taking on higher-value tasks such as technical review, documentation management, risk identification, and partial ownership of customer-facing deliverables. This is a developmental role designed to build technical proficiency, customer interaction experience, and project execution capability for advancement.

Responsibilities

Reviews and validates bills of material (BOMs), drawings, and specifications for accuracy prior handoff.
Conducts basic material takeoffs for assigned scopes and helps identify material gaps, alternates, and technical solutions.
Assists in preparing quotations, coordinating vendor pricing, and documenting competitive alternatives.
Prepares customer-facing documentation including project status updates, delivery schedules, and technical submittal packages.
Participates in customer and vendor meetings; may lead small portions of the discussion related to documentation, schedules, or open items.
Proactively identifies customer concerns, schedule issues, or material risks and escalates them appropriately.
Manages detailed project documentation including schedules, order logs, meeting notes, submittal tracking, RFIs, and change coordination.
Monitors project workflow for delays, discrepancies, or risks and recommends corrective action to PMs or Account Managers.
Coordinates closely with Project Coordinators, purchasing, logistics, and vendors to ensure alignment on material needs and timelines.
Assists with vendor quoting, order accuracy review, order entry, and material expediting when appropriate.
Supports portions of project budget tracking or margin verification as directed by Project Managers or Account Managers.
Provides technical support to internal teams regarding product selection, specification alignment, and substitution options.
Provides temporary project coverage during staff absences ensuring continuity of communication and documentation.
Participates in process improvement initiatives.
Assists with vendor negotiations for best pricing and delivery of products to customers and/or jobsites.
Sets up customer meetings, maintains and uploads negotiated pricing into bidding software and provides invoices.
Documents missed opportunities.
Participates in some or all of the following: product application and support, estimating, procurement, material management, staging, kitting, storage, job site delivery, and project close out.
Contacts vendors for pricing and assists with trade shows as needed.
Attends training programs, as required.
Writes orders in SAP and delivers material.
Other duties as assigned by supervisor or designate.

Requirements

Minimum of a business or trade degree preferred or the equivalent in work experience.
2+ years of prior customer service, quotation, or sales experience.
Strong knowledge of electrical products and utility systems, preferred.
Comprehensive knowledge of product lines and applications, alternate product substitutes, and supplier pricing policies, preferred.
Proficiency in quoting software, preferred.
Requires the ability to read, write and speak in English.
Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word and PowerPoint), internet, email, and SAP software.

Skills

Strong technical ability to understand electrical systems and product applications with prior electrical distribution experience, preferred.
Technical ability to read specifications and drawings is highly preferred.
Excellent interpersonal, written, and verbal communication, reading, and customer service skills.
Ability to effectively plan and organize and work well on a team.
Demonstrated initiative, attention to detail, and willingness to escalate risk appropriately.
Possesses a customer service mindset: competent, accurate, responsive, and engaged.

Location

Rapid City, SD
All Border States branch locations

Work Type

Full-time

Experience Level

2+ years

Education Level

Business or trade degree preferred or equivalent work experience

Salary/Compensations

$34.29 - $47.52 per hour

Benefits

Health, Dental and Vision Benefits
Accident, Critical Illness, Hospital Indemnity
FSA & HSA
Employee Stock Ownership Plan (ESOP)
Disability Benefits
401(k) Retirement Plan
Life Insurance
Employee Assistance Program
Paid Holidays
Paid Volunteer Time
Personal Leave time
Bonuses upon achievement of branch and company goals

About the Company

Border States is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states.
Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extra-ordinary people skills.
We are one of the largest independent electrical distributors in the United States providing products and services to the construction, industrial and utility industries.
Border States has a competitive benefit package and is a 100 percent employee-owned company.
Employee-ownership is a significant part of our culture and our success stems from the dedication of our employee-owners.
We practice open-book management and our employee-owners are empowered with clearly defined levels of authority to be innovative and decisive, allowing us to respond quickly to the needs of customers.
Our Purpose: We believe unstoppable businesses shouldn't go it alone. We are owners - of relationships, of outcomes, of every moment these unstoppable businesses need to deliver.
Service Philosophy: We earn customer loyalty and confidence by caring about their needs and adding value to everything we do.
Service Standards: Border States employee-owners are competent, accurate, responsive, and engaged.

Equal Opportunity

It’s not just the law. It’s something we’ve believed in since our founding. We value the diversity of all of our employee-owners and will always be an equal opportunity employer.