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About the Role
This role is responsible for the safe, efficient, timely, and cost-effective turnaround of void properties, ensuring homes are brought back into use to the required quality standard within target timescales and agreed budgets. The postholder will oversee the delivery of void works through Direct Labour Organisation (DLO) operatives, contractors, or a combination of both, ensuring compliance with health and safety legislation, performance standards, and value-for-money objectives.
Responsibilities
- Manage the delivery of void property repairs and refurbishment works from inspection through to completion.
- Ensure void properties are returned to lettable standards safely, efficiently, and within agreed timescales.
- Supervise up to 16 DLO trades operatives working individually or within teams of one to four employees.
- Manage and coordinate external contractors delivering end-to-end void works programmes.
- Oversee mixed delivery models involving both in-house DLO teams and external contractors.
- Allocate work, schedule resources, and monitor productivity to maximise performance and service delivery.
- Carry out pre-inspections, work evaluations, and post-inspections to ensure compliance with required standards.
- Monitor quality, cost, and performance of all void works and take corrective action where required.
- Ensure compliance with all health and safety legislation, policies, and procedures.
- Manage contractor and operative performance against key performance indicators (KPIs) and service standards.
- Monitor expenditure and ensure works are delivered within budget and provide value for money.
- Investigate and resolve operational issues, complaints, and service failures promptly and professionally.
- Ensure accurate records are maintained using housing repairs and asset management systems.
- Liaise effectively with tenants, housing officers, contractors, suppliers, and internal stakeholders.
- Support continuous improvement initiatives to improve void turnaround times and customer satisfaction.
- Ensure materials, labour, and plant resources are utilised efficiently.
- Participate in service development and contribute to achieving departmental objectives.
Requirements
- Experience supervising repairs, maintenance, voids, or property refurbishment works.
- Experience managing trade operatives, contractors, or maintenance teams.
- Strong knowledge of building maintenance, repairs, and refurbishment processes.
- Knowledge of housing repairs and void property standards.
- Understanding of Health and Safety legislation including CDM regulations.
- Experience monitoring budgets, costs, and contractor performance.
- Ability to manage multiple projects and competing priorities.
- Strong organisational and planning skills.
- Excellent communication and stakeholder management skills.
- Ability to interpret specifications, schedules of work, and technical information.
- Experience using repairs management, housing management, or asset management systems.
- Full UK Driving Licence.
- Trade qualification in a building-related discipline (Desirable).
- SMSTS, SSSTS or equivalent supervisory qualification (Desirable).
- Experience working within Local Authority or Social Housing environments (Desirable).
- Knowledge of procurement and contract management practices (Desirable).
- IOSH Managing Safely qualification (Desirable).
- Experience managing void turnaround programmes and KPI performance targets (Desirable).
Skills
- Building maintenance
- Repairs
- Refurbishment
- Housing repairs
- Void property standards
- Health and Safety legislation
- CDM regulations
- Budget monitoring
- Cost monitoring
- Contractor performance management
- Project management
- Planning
- Organisational skills
- Communication skills
- Stakeholder management
- Technical interpretation
- Repairs management systems
- Housing management systems
- Asset management systems
- Procurement
- Contract management
Location
- LB of Greenwich
Work Type
- Contract
- Full-time
Experience Level
- Supervisory experience
Education Level
- Trade qualification (Desirable)
About the Company
- Local Authority