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About the Role
The Global Operational Excellence department is dedicated to architecting and scaling continuous improvement across our global network. This role operates in a dynamic matrix environment, reporting to the Global Head Operational Excellence with a dotted line to the Global Head of Quality. As the Head of Operational Excellence for Global Quality, you will step into a high-impact, execution-focused leadership role designed to build and scale a dedicated Operational Excellence function within the Global Quality unit. Your primary mandate will be to support and accelerate the Quality Unites Us program by executing, scaling, and driving the tangible behavioral shifts and project milestones defined by the Quality roadmap.
Responsibilities
- Lead the rollout of Lean standards, identify measurable productivity and cost-optimization initiatives, and embed the Lean Leadership program to act as a coach and drive proactive certification of Quality Leaders.
- Champion and sustain a network-wide training model to develop, certify, and mentor future Lean Practitioners.
- Anchor all Operational Excellence activities to target behavioral shifts, design the strategic roadmap to build a core Global Quality operational excellence community, and establish a collaborative hub-and-spoke governance framework to align central strategy with embedded chapter and Site resources.
- Translate Quality and business objectives into concrete, measurable operational excellence action plans focused on delivering immediate, tangible performance improvements for defined deliverables.
- Diagnose bottlenecks across workflows, deploy Lean and digital methodologies to streamline processes, and scale standardized methodologies, toolkits, and performance KPIs across chapters leveraging existing quality units structures.
- Personally lead and facilitate high-priority, cross-functional root-cause analysis initiatives to dismantle complex, systemic operational bottlenecks and ensure robust process confirmation.
- Act as a champion for quality units mandated cultural shifts, integrate these into day-to-day routines across all levels, and provide direct, hands-on field coaching and mentorship for embedded resources and broader leadership.
Requirements
- Holding an MBA, a Master’s degree in Chemistry, a Master’s degree in Mechanical Engineering, or a related field.
- 8+ years of progressive experience in Operational Excellence and Manufacturing process improvement, or Management consulting, with a proven track record of delivering large-scale program execution and building Operational Excellence communities.
- Advanced, practical mastery of Lean principles, combined with a strong, pragmatic integration of strategic thinking.
- Strong track record in combining Lean/OE with digital technologies (such as agentic AI, process automation, and advanced analytics) to transform business processes end-to-end.
- Demonstrated excellence in leading matrixed, distributed teams and a proven capability to influence executive stakeholders, align disparate groups, and drive accountability without direct authority.
- Familiarity and a proven operational track record within the Quality / GxP domain (Product, Technology, Quality, or adjacent highly-regulated/technical industries) is highly advantageous, paired with exceptional communication, high empathy, and strong relationship-building skills.
- Fluency in English is required; knowledge of German is highly ideal.
Skills
- Lean principles
- Digital transformation
- Leadership
- Influence
- Communication
- Empathy
- Relationship-building
Location
- Mississauga
Work Type
- Full-time
Experience Level
- 8+ years
Education Level
- MBA
- Master’s degree in Chemistry
- Master’s degree in Mechanical Engineering
Salary/Compensations
- 148,568.00 - 194,995.50
Benefits
- Relocation benefits are available
About the Company
- A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Equal Opportunity
- Roche is an Equal Opportunity Employer.